Answers to top questions

The most frequently asked questions about recent events, your account, and more.

Last updated: February 27, 2021

Recent Events

What’s a trading halt?

A trading halt is like a timeout for trading. During a halt, investors can’t buy or sell affected stocks or options temporarily, giving everybody a chance to catch their breath from erratic market movements. Halts are issued by stock exchanges like the NYSE and the Nasdaq, not by Robinhood.

Visit our Help Center to learn more about market-wide trading halts and trading halts on individual stocks.

Why were select securities limited last month?

On January 28, temporary restrictions were put into place to meet increased clearinghouse deposit requirements. We don’t answer to hedge funds. We serve the millions of everyday investors who use our platform to invest.

Account

How can I open a Robinhood account?

To get started, submit an application online or in the app. Read more about the requirements in our Help Center article.

When will I hear back about my application?

The review process begins as soon as you submit your application. In the days following, you’ll receive an email either confirming your application status or asking for a bit more information. If we request a document to verify your identity, please give us 5–7 days to review the materials. During periods of high volume, it might take us a little longer than usual to review your information—we appreciate your patience.

When will my tax documents be ready?

IRS Form 1099 tax documents for the 2020 tax season are currently available to view and download in the app and on our website.

Visit our Help Center for more information about how to access your tax documents.

Why isn’t my referral link working?

Make sure that your friend signed up and linked their bank account using your link. Check out the referral reward Help Center article for more information.

Why are there extra security measures at login?

To help ensure the safety of your account, we added additional security measures when attempting to sign in to your account from a new device. Because of the change, you’re no longer able to verify a new trusted device by email alone. Instead, you’ll need to verify any new trusted devices using the phone number associated with your account.

Note: You may see a “Request Throttled” error message if we detect suspicious activity from the IP address you’re using. If you see this error, we recommend switching to another network.

Why am I having trouble linking my bank account or making a withdrawal?

We recommend linking a checking account rather than a savings account to avoid potential transfer reversals. Visit our Help Center to learn how to link your bank.

To withdraw your funds smoothly, it’s best to transfer them to the same bank account you originally used to deposit the money into your Robinhood account. Any restrictions on your account could also make the withdrawal process take longer than expected. Learn more about how to withdraw money in our Help Center.

How can I cancel my application/close my account?

If you submitted an application and would like to withdraw it, please contact us. No action is required if you started an application, but didn’t submit it.

If you’d like to close your account, please follow the instructions in our Help Center article.

General

How can I get my questions answered?

The best way to get your account-related questions answered is to contact our support team and log in so we can provide you with a personalized experience.

Do you have plans to expand customer support?

We’re committed to improving the support we provide to you. Last year, we tripled the size of our support team. We also added live voice support for customers in certain options trading and account security scenarios, and we’re exploring additional ways to expand these capabilities.

Where can I learn more about investing?

Education is essential to financial empowerment. Robinhood Learn offers hundreds of digestible articles on the basics of investing, investing lingo, and market trends.

Product

What’s Robinhood Gold?

Robinhood Gold gives you access to research reports on stocks, Level II market data, and larger instant deposits. If Robinhood approves your account for margin trading, you will also be able to trade on margin with Gold.

Learn how to upgrade to Gold in our Help Center article.

Keep in mind

Margin borrowing is limited based on the value of equity in your account. Margin involves the risk of greater investment losses and is not suitable for all investors.

What features do you offer for options investing?

Last year we improved our options offering, adding more educational resources, the ability to exercise in app, live voice support for customers in certain options scenarios, and more.

Check out our blog post to read more about the added features. You can find articles about options in our Help Center and on Robinhood Learn.

Why are you pushing for real-time settlement?

The existing 2-day period to settle trades exposes investors and the industry to unnecessary risk. There is no reason why the greatest financial system the world has ever seen cannot settle trades in real time.

Learn more about why we should move to real-time settlement in our blog post.

Disclosures

Robinhood does not provide tax advice. For specific questions, you should consult a tax professional.

Options trading entails significant risk and is not appropriate for all investors. Investors should consider their investment objectives and risks carefully before investing in options. To learn more about the risks associated with options, please read the Characteristics and Risks of Standardized Options before you begin trading options.

Robinhood Financial LLC is a registered broker dealer (member SIPC). Robinhood Securities, LLC provides brokerage clearing services (member SIPC). Robinhood Crypto, LLC provides crypto currency trading. All are subsidiaries of Robinhood Markets, Inc. (‘Robinhood’).

Reference No. 20210226-1543268-4638577
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Robinhood means Robinhood Markets and its in-application and web experiences with its family of wholly owned subsidiaries which includes Robinhood Financial, Robinhood Securities, and Robinhood Crypto.

All investments involve risk and loss of capital.

Securities trading is offered to self-directed customers by Robinhood Financial. Robinhood Financial is a member of the Financial Industry Regulatory Authority (FINRA).