Answers to top questions

The most frequently asked questions about your account, our products, and more.

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General

How do I contact customer support?

You can contact our support team from the app or website anytime. We're available to help you by phone or email 24 hours a day, 7 days a week.

Please note that we’re unable to service customers at our office locations and we don’t have an inbound number for phone support (we'll call you!).

Learn more about phone support.

When will Robinhood be available outside of the US?

We don’t have plans to launch outside the US at this time.

Although our global expansion plans are on hold for now, we remain committed to democratizing finance for more people around the world.

Where can I learn more about investing?

Education is essential to financial empowerment. Robinhood Learn offers hundreds of digestible articles on the basics of investing, investing lingo, and market trends.

What’s a trading halt?

A trading halt is like a timeout for trading. During a halt, investors can’t buy or sell affected stocks or options temporarily, giving everybody a chance to catch their breath from erratic market movements. Halts are issued by stock exchanges like the NYSE and the Nasdaq, not by Robinhood.

Read more about market-wide trading halts and trading halts on individual stocks.

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Account

How can I open a Robinhood account?

To get started, submit an application online or in the app. Read more about the requirements.

Can I have more than one Robinhood account?

We only support one account per customer. This means that if you already have an account tied to your Social Security number, you’ll need to regain access to your original account to use Robinhood, even if you submitted a new application.

If you’ve forgotten your account password or want to change it, tap the Forgot Password link on the login page of the Robinhood app or website to send a password reset email to your email address on file.

If you need help accessing your account, please contact us.

When will I hear back about my application?

The review process begins as soon as you submit your application. In the days following, you’ll receive an email either confirming your application status or asking for more information. If we request a document to verify your identity, please give us 5–7 days to review the materials. During periods of high volume, it might take us a little longer than usual to review your information—we appreciate your patience.

Do I own the shares I buy through Robinhood?

You own the shares you buy through Robinhood as soon as your order is executed.

For more information, see our blog post about debunking misinformation.

Why isn’t my referral link working?

Make sure that your friend used your link to sign up and link their bank account. Learn more about referral rewards.

Why am I having trouble linking my bank account or making a withdrawal?

We recommend linking a checking account rather than a savings account to avoid potential transfer reversals. Read more about how to link your bank.

To withdraw your funds smoothly, it’s best to transfer them to the same bank account you originally used to deposit the money into your Robinhood account. Any restrictions on your account could also make the withdrawal process take longer than expected.

Learn more about how to withdraw money.

How long does it take for my transfer to go through?

It generally takes up to five trading days to transfer funds from your bank account to your Robinhood brokerage account. Keep in mind that weekends and national holidays don't count as trading days.

Learm more about depositing money.

How can I cancel my application/close my account?

If you submitted an application and would like to withdraw it, please contact us. No action is required if you started an application, but didn’t submit it.

If you’d like to close your account, please follow these instructions. After you initiate a full transfer, your account will be restricted to help ensure the transfer is processed smoothly. If you have any questions about the status of your transfer, please contact us.

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Account Security

Can I connect my Robinhood account to third-party services like Mint?

We made some changes to the Robinhood app to help us protect our customers. These changes prevent some third-party services from connecting to Robinhood accounts, including Mint. At this time we don’t have plans to allow third-party logins, but we may revisit this in the future.

Why are there extra security measures at login?

To help ensure the safety of your account, we added additional security measures when attempting to sign in to your account from a new device. Because of the change, you’re no longer able to verify a new trusted device by email alone. Instead, you’ll need to verify any new trusted devices using the phone number associated with your account.

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Robinhood Crypto

Are crypto prices the same across all trading platforms?

Cryptocurrency prices are set by the supply and demand at each crypto exchange or trading venue, which can result in price differences across trading platforms at times. This is particularly true during periods of high volatility.

Robinhood Crypto sources liquidity (the availability of assets) from multiple trading venues to allow you to receive competitive pricing.

Can I transfer crypto into or out of my Robinhood Crypto account?

Yes, you can. Simply sign up for a Robinhood Crypto account by attempting to make a Buy of any cryptocurrency. Upon completion you will have the opportunity to Send and Receive all applicably supported cryptocurrencies.

What is Robinhood Crypto’s maintenance schedule?

We periodically schedule maintenance windows that may occur at different times and could affect your ability to place orders or impact the execution of pending limit orders.

Learn more about trading times in our Help Center article.

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Brokerage Products

What’s Robinhood Gold?

Robinhood Gold gives you access to research reports on stocks, 3% interest on your uninvested brokerage cash through the brokerage cash sweep program, Level II market data, and larger instant deposits for a $5 monthly fee. If eligible, you'll also be able to invest on margin at a preferred margin interest rate.

Learn how to upgrade to Gold.

Keep in mind

Margin investing is an optional Gold feature. Not all investors will be eligible to invest on margin. Margin involves the risk of greater investment losses. Additional interest charges may apply depending on the amount of margin used. Customers approved for options trading may be required to use margin.

What features do you offer for options investing?

Last year we improved our options offering, adding more educational resources, the ability to exercise in the app, live voice support for customers in certain options scenarios, and more.

Check out our blog post to read more about the added features. You can find articles about options in our Options Knowledge Center and on Robinhood Learn.

What’s the criteria for closing out option positions early?

If we determine that your option(s) position has the potential of being exercised or assigned without the required collateral to buy or sell the deliverable of the contract, we may take proactive steps to help reduce risk to the firm and your market risk. This may include closing at-risk positions prior to market close.

How it works:

  • Risk checks generally begin 60-90 minutes before market close on expiration days, but may begin earlier at our discretion
  • These checks are put in place to help protect both your account and Robinhood
  • You're not able to choose the order of the risk checks if you have multiple holdings with the same underlying stock
  • You’re not able to opt out of the risk check process

Learn more about contract expiration.

Note

We cannot guarantee that we’ll close all at-risk positions. It is ultimately your responsibility to monitor your open options contracts.

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Disclosures

All investments involve risk and loss of principal is possible.

The brokerage cash sweep program is an added feature to your Robinhood Financial LLC brokerage account. Robinhood Gold is offered through Robinhood Financial LLC. For more information, see the Robinhood Gold User Agreement.

Interest is earned on uninvested cash swept from your brokerage account to program banks. Program banks pay interest on your swept cash, minus any fees paid to Robinhood. As of September 23, 2022, the Annual Percentage Yield (APY) that you will receive is 1.5%, or 3%, any fees Robinhood receives may vary and is subject to change. Neither Robinhood Financial LLC nor any of its affiliates are banks.

With the brokerage cash sweep program, the uninvested cash in your brokerage account (cash intended for investing but that you have not yet invested or spent) is swept to program banks, where it becomes eligible for FDIC insurance up to $1.5 million or $250,000 per program bank, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. Please note that until funds are swept to a program bank, they are held in your brokerage account which is protected by SIPC. Once funds are swept to a program bank, they are no longer held in your brokerage account and are not protected by SIPC. However, these funds are eligible for FDIC insurance through the Program Banks subject to FDIC insurance coverage limits. Please see the IND Disclosuresfor more information.

Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.

Not all investors will be eligible to trade on margin. Margin involves the risk of greater investment losses. Additional interest charges may apply depending on the amount of margin used. Before using margin, customers must determine whether this type of strategy is right for them given their investment objectives and risk tolerance.

For more information, please see FINRA’s Investor Alert and Robinhood Financial’s Customer Relationship Summary, Margin Disclosure Statement, and Margin Agreement. These disclosures contain important information on Robinhood Financial’s products and services, conflicts of interests, lending policies, interest charges, and the risks associated with margin investing enabled accounts.

Robinhood Financial charges a standard margin interest rate of 9.75% and a margin interest rate of 5.75% for customers who subscribe to Gold. The margin interest rate is calculated by adding 6.5% (for non-Gold customers) or 2.5% (for Gold customers) to the upper bound of the Target Federal Funds Rate, which is set by the Federal Reserve and is subject to change without notice The formulas used to calculate the margin interest rate are subject to change at Robinhood Financial’s discretion. The margin rates shown are as of September 22, 2022 and might change at any time without notice and at Robinhood Financial’s discretion. The standard margin interest rate will be rolled out to customers who do not subscribe to Gold in phases over a period of time, subject to eligibility criteria, and so may not be available immediately to all customers.

Options trading entails significant risk and is not appropriate for all investors. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Customers should consider their investment objectives and risks carefully before investing in options. Supporting documentation for any claims, if applicable, will be furnished upon request.

Robinhood Financial LLC (member SIPC) is a registered broker-dealer. Robinhood Securities, LLC (member SIPC) is a registered broker-dealer and provides brokerage clearing services. Robinhood Crypto, LLC provides crypto trading. All are subsidiaries of Robinhood Markets, Inc. (‘Robinhood’).

Reference No. 2411558
Still have questions? Contact Robinhood Support