< Frequently Asked Questions
Help Center > Frequently Asked Questions

Answers to top questions

The most frequently asked questions about your account, our products, and more.

Last updated: May 14, 2021

General

How can I get my questions answered?

The best way to get your account-related questions answered is to contact our support team and log in so we can provide you with a personalized experience.

Do you have plans to expand customer support?

We’re committed to improving the support we provide to you. Last year, we tripled the size of our support team. We also added live voice support for customers in certain options trading and account security scenarios, and we’re exploring additional ways to expand these capabilities.

When will Robinhood be available outside of the US?

We don’t have plans to launch outside the US at this time.

Although our global expansion plans are on hold for now, we remain committed to democratizing finance for more people around the world.

Where can I learn more about investing?

Education is essential to financial empowerment. Robinhood Learn offers hundreds of digestible articles on the basics of investing, investing lingo, and market trends.

What’s a trading halt?

A trading halt is like a timeout for trading. During a halt, investors can’t buy or sell affected stocks or options temporarily, giving everybody a chance to catch their breath from erratic market movements. Halts are issued by stock exchanges like the NYSE and the Nasdaq, not by Robinhood.

Visit our Help Center articles about market-wide trading halts and trading halts on individual stocks to learn more.

Why are you pushing for real-time settlement?

The existing 2-day period to settle trades exposes investors and the industry to unnecessary risk. There is no reason why the greatest financial system the world has ever seen cannot settle trades in real time.

Learn more about why we should move to real-time settlement in our blog post.

Account

How can I open a Robinhood account?

To get started, submit an application online or in the app. Read more about the requirements in our Help Center article.

Can I have more than one Robinhood account?

We only support one account per customer. This means that if you already have an account tied to your Social Security number, you’ll need to regain access to your original account to use Robinhood, even if you submitted a new application.

If you’ve forgotten your account password or want to change it, tap the Forgot Password link on the login page of the Robinhood app or website to send a password reset email to your email address on file.

If you need help accessing your account, please contact us.

When will I hear back about my application?

The review process begins as soon as you submit your application. In the days following, you’ll receive an email either confirming your application status or asking for more information. If we request a document to verify your identity, please give us 5–7 days to review the materials. During periods of high volume, it might take us a little longer than usual to review your information—we appreciate your patience.

When will my tax documents be ready?

IRS Form 1099 tax documents for the 2020 tax season are currently available to view and download in the app and on our website. Please note, we will not email you a download of your 1099 as an attachment. You will need to be signed into Robinhood in the app or on our website to download your tax forms.

Learn more about how to access your tax documents in our Help Center article.

Do I own the shares I buy through Robinhood?

You own the shares you buy through Robinhood as soon as your order is executed.

For more information, see our blog post about debunking misinformation.

Why isn’t my referral link working?

Make sure that your friend used your link to sign up and link their bank account. Check out the referral reward Help Center article for more information.

Why am I having trouble linking my bank account or making a withdrawal?

We recommend linking a checking account rather than a savings account to avoid potential transfer reversals. Visit our Help Center to learn how to link your bank.

To withdraw your funds smoothly, it’s best to transfer them to the same bank account you originally used to deposit the money into your Robinhood account. Any restrictions on your account could also make the withdrawal process take longer than expected.

Learn more about how to withdraw money in our Help Center article.

How long does it take for my transfer to go through?

It generally takes up to five trading days to transfer funds from your bank account to your Robinhood brokerage account. Keep in mind that weekends and national holidays don't count as trading days.

Check out our Help Center article about deposits for more information.

How can I cancel my application/close my account?

If you submitted an application and would like to withdraw it, please contact us. No action is required if you started an application, but didn’t submit it.

If you’d like to close your account, please follow the instructions in our Help Center article. After you initiate a full transfer, your account will be restricted to help ensure the transfer is processed smoothly. If you have any questions about the status of your transfer, please contact us.

Account Security

Can I connect my Robinhood account to third-party services like Mint?

We made some changes to the Robinhood app to help us protect our customers. These changes prevent some third-party services from connecting to Robinhood accounts, including Mint. At this time we don’t have plans to allow third-party logins, but we may revisit this in the future.

I got locked out of my account. How do I get back in?

If you don’t have access to the email and phone number associated with your account, please contact us and we’ll help you update your account information.

Learn more about two-factor authentication in our Help Center article.

Why are there extra security measures at login?

To help ensure the safety of your account, we added additional security measures when attempting to sign in to your account from a new device. Because of the change, you’re no longer able to verify a new trusted device by email alone. Instead, you’ll need to verify any new trusted devices using the phone number associated with your account.

Note: You may see a “Request Throttled” error message if we detect suspicious activity from the IP address you’re using. If you see this error, we recommend switching to another network.

Robinhood Crypto

Are crypto prices the same across all trading platforms?

Cryptocurrency prices are set by the supply and demand at each crypto exchange or trading venue, which can result in price differences across trading platforms at times. This is particularly true during periods of high volatility.

Robinhood Crypto sources liquidity (the availability of assets) from multiple trading venues to allow you to receive competitive pricing.

Can I transfer crypto into or out of my Robinhood Crypto account?

Not yet, but we’re working on it! We’re prioritizing safety and service reliability as we build out features that allow you to make cryptocurrency deposits and withdrawals.

What is Robinhood Crypto’s maintenance schedule?

Scheduled maintenance happens at the same time every day, from approximately 5:29 PM – 5:40 PM ET. We set aside this time to add features, fix bugs, and make Robinhood Crypto easier and faster to use.

You’ll be notified in-app about scheduled maintenance windows and their duration. Learn more about trading times in our Help Center article.

Brokerage Products

What’s Robinhood Gold?

Robinhood Gold gives you access to research reports on stocks, Level II market data, and larger instant deposits. If Robinhood approves your account for margin trading, you will also be able to trade on margin with Gold.

Learn how to upgrade to Gold in our Help Center article.

Keep in mind

Margin borrowing is limited based on the value of equity in your account. Margin involves the risk of greater investment losses and is not suitable for all investors.

What features do you offer for options investing?

Last year we improved our options offering, adding more educational resources, the ability to exercise in app, live voice support for customers in certain options scenarios, and more.

Check out our blog post to read more about the added features. You can find articles about options in our Options Knowledge Center and on Robinhood Learn.

What’s the criteria for closing out option positions early?

If we determine that your option(s) position has the potential of being exercised or assigned without the required collateral to buy or sell the deliverable of the contract, we may take proactive steps to help reduce risk to the firm and your market risk. This may include closing at-risk positions prior to market close.

How it works:

  • Risk checks generally begin 60-90 minutes before market close on expiration days, but may begin earlier at our discretion
  • These checks are put in place to help protect both your account and Robinhood
  • You're not able to choose the order of the risk checks if you have multiple holdings with the same underlying stock
  • You’re not able to opt out of the risk check process

Learn more about contract expiration in our Help Center article.

Note

We cannot guarantee that we’ll close all at-risk positions. It is ultimately your responsibility to monitor your open options contracts.

Disclosures

Robinhood does not provide tax advice. For specific questions, you should consult a tax professional.

All investments involve risk and loss of principal is possible.

Options trading entails significant risk and is not appropriate for all investors. Investors should consider their investment objectives and risks carefully before investing in options. To learn more about the risks associated with options, please read the Characteristics and Risks of Standardized Options before you begin trading options. Supporting documentation for any claims, if applicable, will be furnished upon request.

Robinhood Financial LLC is a registered broker dealer (member SIPC). Robinhood Securities, LLC provides brokerage clearing services (member SIPC). Robinhood Crypto, LLC provides crypto currency trading. All are subsidiaries of Robinhood Markets, Inc. (‘Robinhood’).

Reference No. 20210513-1647888-4933628
Still have questions? Contact Robinhood Support