JPMorgan Chase Bank FAQs

We’re changing the bank we use to process Cash Management ACH transfers from Sutton Bank to JPMorgan Chase Bank.

Why is this happening?

This change is part of a larger effort to make a more consistent and reliable experience, and it will enhance our ability to meet your cash management needs.

Where can I find my new JPMorgan Chase Bank ACH account and routing numbers?

To view in the app:

  1. Go to the Account tab (the person icon)
  2. Tap Menu (the three bars icon)
  3. Tap Transfers and scroll down to Pay Bills & Direct Deposit
  4. Select Show ACH Account Number

To make sure the account number shown is the one provided by JPMorgan Chase Bank, tap the Info icon ⓘ next to Pay Bills & Direct Deposit. The card should read “Your routing number is provided by JPMorgan Chase Bank N.A.”.

What if I have direct deposit or other transactions set up to go to my old account and routing numbers?

Don’t worry! Your transactions will still go through. When we receive transactions directed to your old account information, we’ll automatically let the financial institution know that your account information has changed and redirect the transfer.

Is there any action required by me?

We’ll notify other financial institutions about this change on your behalf when transfers (including direct deposits, recurring bill payments, and bank transfers) are initiated. There shouldn’t be any action required from you.

If you’d like to double check that your account information has been updated, check the information on file with financial institutions that use your Robinhood ACH account information. In the rare event that it hasn’t updated automatically, you can update it manually by contacting the financial institution directly, or through their website.

Does this have any impact to my debit card?

There aren’t any changes to your debit card. You can continue using it as usual.

Reference No. 1587446
Still have questions? Contact Robinhood Support