Robinhood Debit Card

Using Your Debit Card

Where can I use my Robinhood debit card?

You can use your Robinhood debit card virtually anywhere that Mastercard® is accepted around the world. You can make purchases at stores or online, reserve a hotel or open a tab at a restaurant, get cash, and more.

If you opted for the virtual debit card only, you can use it online and through Apple Pay, Google Pay, and Samsung Pay.

You can use your Robinhood debit card 24 hours a day, 7 days a week, as long as you have enough available cash in your brokerage account to cover purchases.

What’s available cash?

Available cash is any cash that you have in your brokerage account that you can withdraw or spend. For those with Robinhood Gold and have margin enabled, available cash will include margin. You can find the amount of available cash you have at the top of the Cash tab.

How do I get cash with my Robinhood debit card?

You can use your Robinhood debit card to get cash at any in-network ATM or by asking for cash back after typing in your PIN at participating stores.

You can search in your app to find the closest in-network ATM. You can also use your card at an out-of-network ATM; however, you may need to pay the ATM operator a fee.

Can I make deposits with my Robinhood debit card?

We do not currently support cash or check deposits.

Can I use my Robinhood debit card abroad?

You can use your Robinhood debit card virtually anywhere in the world that Mastercard® is accepted. Mastercard® will automatically convert currencies for you at a rate selected by Mastercard, and Robinhood won’t charge any foreign transaction fees on debit card transactions. Please note that if you choose to pay a foreign debit card transaction in US Dollars, or choose to withdraw funds from a foreign ATM in US Dollars, the merchant or ATM operator may charge you a currency conversion fee.  See our Debit Card Agreement for information about foreign currency exchange.

You can also use your Robinhood debit card at over 15,000 free international ATMs in addition to the over 75,000 free ATMs available in the United States. In order to search for the nearest in-network ATM, use the “Find ATMs” section in your app to find the nearest withdrawal locations.

Keep in mind, your card won’t work in a few banned countries and with some merchants that aren’t connected to the internet.

What happens when I use my Robinhood debit card?

When you use your Robinhood debit card, we’ll hold money from your account to cover the cost of your purchase. You’ll see a Pending item in the Recent History section of the Cash tab. Your transaction will show up as Pending until the purchase amount is final and the money is actually moved out of your account.

In most cases, the original amount of the transaction won’t change. That being said, the original amount charged could be larger than the final amount. Some merchants markup transactions to cover incidentals or tips (for example, holds for gas, hotels, or restaurant tips). This means that an original charge may be larger than the final amount that you have to pay. If the original markup charge is for more than what's available for you to spend, we’ll decline the transaction.

On the other hand, sometimes the original amount authorized will be for less than the final transaction amount (for example, if you’re leaving tips on paper receipts at restaurants). Your transaction amount will change once the merchant processes the actual amount they’re charging.

Protections on Your Robinhood Debit Card

How is my debit card protected?

  • Mastercard Zero Liability Protection: Your Robinhood debit card comes with Mastercard’s Zero Liability protection. Your protection applies to purchases that you make in the store, online, or via a mobile device. If you notice any unauthorized transactions, you can contact support with the transactions in question and we’ll help investigate your claim and work to return your money.

  • Fraud Monitoring: Every transaction that you make is run through several different fraud checks. If we think that the purchase is fraudulent, we’ll decline the transaction and send you a notification. If this transaction was incorrectly flagged, you’ll be able to acknowledge the transaction and try again. If it was a fraudulent transaction, you’ll be able to lock your card and/or report it stolen right in your app.

  • Location Protection: Location Protection helps protect you from people using your card far away from your actual location. We determine your location based on the location of your mobile phone. For example, if you’re in Arizona (based on location information from your phone) but your card is swiped in Wyoming, we’ll decline that transaction. Location Protection is optional, and it only works if you’re sharing your location with Robinhood. If you’re going to be spending money away from your phone you can always turn Location Protection off in your app.
  • Lock Your Card: Locking your card prevents all future transactions on your card. If someone (including you) tries to use your card, they’ll get declined and we’ll send you a push notification and email. You can lock or unlock your card at any time by tapping the debit card image in the Cash tab and toggling “Lock Card.” Locking your card won’t prevent pending transactions from settling or changing.
  • Spend Alerts: We’ll send you a push notification and an email every time your card is used. We’ll let you know the merchant and the purchase amount so you can stay on top of your spending. You can also disable these notifications altogether if you’d like. If you don’t recognize the purchase, you can lock your card or report it stolen right in your app. You can contact support with the purchase(s) in question and we’ll help investigate your claim and work to return your money.

  • Overdraft Protection: Your Robinhood debit card prevents overdraft by default. We’ll decline transactions that make you go negative if you don’t have enough available cash, including any available margin credit, to cover it. We don’t charge you anything for getting declined for insufficient funds. Keep in mind, in the event that you leave a large tip on your debit card at a restaurant for example, it could cause your account to go negative because the final amount of the transaction may exceed the amount we originally approved. If you have a Robinhood Gold account and you surpass your borrowing limit, it’s possible to be issued a margin call or have negative buying power. If the final amount is higher than the amount of your withdrawable funds, including any available margin credit, we’ll decline the transaction at that point.

What do I do if my card is lost or stolen?

To report your card as lost, stolen, or damaged, tap the card in the Cash tab of the app and select “I have a problem.” If you don’t have your app handy, you can call 1-800-601-3350 to report your card lost or stolen 24 hours per day, 7 days per week.

Once you report your card as lost or stolen, your card will be cancelled, and Robinhood Financial will mail you a new card in 1-2 weeks, free of charge. We’ll also give you your new debit card number in the app, which you can use online, or with Apple Pay, Google Pay or Samsung Pay.

If there are any fraudulent charges, you can file a dispute by contacting support and we’ll work to get your money back.

How do I change my PIN?

You can change your PIN at any time from the Robinhood app. Just tap the card in the Cash Management tab and select “Change PIN.” Your new PIN will be ready to use immediately.

Can I set up my card through my mobile wallet?

Yes. Your Robinhood debit card supports Apple Pay, Samsung Pay, and Google Pay. You can do this by taking a photo of your card or manually entering your card information from the mobile wallet app of your choice.

FAQs

My card says it’s issued by Sutton Bank. What’s that all about?

We work with Sutton Bank to issue the Robinhood debit card. That's why you may see Sutton Bank when you link your card to third parties, like Venmo or Square.

I used my debit card, but I don’t see a charge yet. What’s happening?

Some merchants wait before charging your debit card. This is very common with merchants like Amazon.

Can I overdraft?

Robinhood will decline transactions that would cause you to exceed your available cash, including any available margin credit. However, there are some circumstances when the final amount of a debit card transaction will exceed the amount we originally authorized. For example, in the event that you leave a large tip at a restaurant, the final transaction amount could be more than we approved and it could cause your account to go negative.

If you have a Robinhood Gold account and you surpass your borrowing limit, it’s possible to be issued a margin call or have negative buying power.

Please refer to our Gold + Cash Management section for more information.

Can I spend my Instant Deposits?

No. You can use your Instant Deposits to make trades, but can’t use Instant Deposits for debit card purchases, cash withdrawals, or transfers.

What do I do if a charge in my app disappeared?

If a charge doesn’t settle, we’ll expire the hold and give you back the money. When this happens, the charge will disappear from the “Recent” section in your app.

Why did the amount I was originally charged change?

Sometimes the amount that you’ve been charged changes between the time you made your purchase and the time the transaction settles. This is common for transactions at hotels, car rentals, gas stations, and restaurants.

Why are there several transaction entries from my one purchase?

Sometimes merchants may charge you several times if the pricing of the item updates. This is common for online transactions where pricing often changes such as Uber or Lyft. Contact support if you feel like something’s off.

What if I don’t recognize a transaction on my statement?

If you don’t recognize the amount, the time, or the merchant description of a transaction, please contact support immediately so we can look into the charge.

Keep in mind, sometimes the data on merchants isn’t always what you expect it to be. For example, if a merchant does business under another name, you may see a different merchant name from the one you were expecting.

Why are the dates different between my statement and my app?

We’ll show you the date that your card was charged in your app, but your statement will show the date that those charges settled. This means that it’s possible that charges that settle after the statement closing date may not show up until the next month’s statement.

What happens if I want to use my card while far away from my phone but Location Protection is on?

You can always turn Location Protection off in the app from the settings page.

What if I don’t want the physical debit card?

If your wallet can’t fit another debit card, you have the option to get the virtual debit card only when you first upgrade to Cash Management. You can use the virtual card online and through Apple Pay, Google Pay, or Samsung Pay. If you ever change your mind, we’ll mail you a debit card anytime.

Can I change my card design?

Once you’ve confirmed your debit card design and shipping address, you’re unable to change the design from that point forward. Choose wisely! If you opted for the virtual card only, your last chance to change your card design is if/when you request a debit card in the mail.

Limits on your Robinhood Debit Card

Spending Limits

TypeDaily LimitMonthly Limit
Debit Card Spending$5,000$15,000
ATM Withdrawal$1,010$5,000

Banned Countries

Use of your Robinhood debit card is currently banned in the following countries:

Afghanistan, Albania, Algeria, Angola, Argentina, Azerbaijan, Bangladesh, Belarus, Belize, Bolivia, Bosnia and Herzegovina, Brazil, Brunei Darussalam, Burundi, Cambodia, Central African Republic, Côte d'Ivoire, Cuba, Cyprus, Democratic People’s Republic of Korea, Democratic Republic of the Congo, Dominica, Ecuador, Ethiopia, Ghana, Guyana, Haiti, Honduras, Indonesia, Iran, Iraq, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Lebanon, Liberia, Libya, Mongolia, Montenegro, Morocco, Myanmar, Namibia, Nepal, Nicaragua, Nigeria, North Macedonia, Pakistan, Panama, Papua New Guinea, Paraguay, Philippines, Qatar, Russia, Sao Tome and Principe, Serbia, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, Trinidad and Tobago, Turkey, Turkmenistan, Uganda, Ukraine, Uzbekistan, Venezuela, Vanuatu, Vietnam, Yemen, and Zimbabwe.

More Information

For more information about the terms applicable to the Robinhood debit card, please see the Robinhood Debit Card Agreement.

__

The Robinhood debit card is issued by Sutton Bank, member FDIC, pursuant to license by Mastercard® International Incorporated. Neither Robinhood Financial LLC nor any of its affiliates are banks.

Reference No. 20201014-1366950-4157890
Still have questions? Contact Robinhood Support
Can’t find what you’re looking for? Contact Robinhood Support
The 3-minute newsletter with fresh takes on the financial news you need to start your day.
The 3-minute newsletter with fresh takes on the financial news you need to start your day.


© 2020 Robinhood. All rights reserved.

Robinhood means Robinhood Markets and its in-application and web experiences with its family of wholly owned subsidiaries which includes Robinhood Financial, Robinhood Securities, and Robinhood Crypto.

All investments involve risk and loss of capital.

Securities trading is offered to self-directed customers by Robinhood Financial. Robinhood Financial is a member of the Financial Industry Regulatory Authority (FINRA).