These scams are incredibly popular and are often found via search engine results or on social media—sometimes as a promotion. You should only contact Robinhood support through the app. When you connect to Robinhood support through chat or email, we’ll never ask you for any account login details or two-factor authentication codes. Any Robinhood phone number you find online is not legitimate and may be a scam. Only contact us through the app.

Many phone support scams direct you to call a fake Robinhood customer service number. At this time we do not have a direct dial support number that will connect you to a live agent. Scammers will ask you to:

• Provide or verify personal information, account login details, or two-factor authentication codes
• Transfer money or crypto to them
• Download software designed to give them remote access to your computer or screen viewing capabilities
• Go to fake Robinhood login pages (hoping you will enter your login information)

How to stay safe

Only request account support from Robinhood through the app.

• Robinhood Support will never:
• Ask you for your Robinhood account password or two-factor authentication (2FA) code
• Request you to download remote desktop access software or ask you to share your screen
• Ask you for your account information or credentials for other crypto platforms
• Ask you to add unfamiliar account information to your account (e.g., an email address you don't own)
• Send you links within text messages
• Ask you to create a Robinhood account
• Ask you to send money or crypto through Robinhood
• Ask you to sell your crypto, withdraw funds, transfer assets to “secure” your account, or share your password or full account details by text or email

A social media account can impersonate Robinhood or an executive team member promising a payout, a promotion, or special support if you send them something in return.

How to stay safe

Only engage with our official Robinhood social media handles. If someone is reposting a screenshot of what appears to be a Robinhood post, you can always go directly to our official handle to confirm whether the original post is legitimate or not. Do not engage with unofficial Robinhood handles promising you special help with your account.

Phishing is a common way scammers try to trick you into giving them personal information, such as an account email address and password, verification codes, or other personal information. Scammers may send fake texts or emails that look like they’re from Robinhood. Never click suspicious links or call phone numbers sent to you by text or email. Always access Robinhood directly through the app or website.

Other social engineering attempts leverage fake websites, text messages, social media messages and profiles, phone calls, or postal letters pretending to be from Robinhood. When successful, these scammers can gain access to important accounts, such as your email or bank accounts that can result in identity theft, financial loss, or both.

• The sender’s email domain (the web address that comes after the @ symbol): While the sender name might include “Robinhood,” the email domain must be an authentic Robinhood domain.
  • Authentic domain examples: @robinhood.com
  • Fraudulent domain examples: @robinh00d.com, @gmail.com, and @yahoo.com
• Language and content: Look out for typos, grammatical mistakes, awkward language, or missing words or spaces. Also, be cautious of situations that introduce urgency and fear by using emotionally intense language paired with time-sensitive consequences. For example, “respond immediately or your account will be suspended.”
• Links, buttons, or phone numbers: Instead of selecting links or buttons or calling phone numbers within emails, log in to the Robinhood app directly. Links in phishing emails could direct you to a fake website asking for sensitive information such as your email address and password, or account information.
• Downloads or attachments: Phishing emails may include attachments claiming to be an important file. These frequently contain malware that can infect your device. Be especially wary of .zip, .exe, or .doc files.
• Fake prizes or gifts: Scammers may also contact you with attractive offers for free stock or other enticing deals to lure you in. Always be careful when clicking on links in social media messages, text messages, and emails that you do not expect or recognize—especially if they sound too good to be true. On social media, Robinhood will only share updates and general information using our verified Robinhood social media handles.
• Fake security instructions: Robinhood will never ask you to sell your crypto, withdraw funds, transfer assets to “secure” your account, or share your password or full account details by text or email.
• Unofficial support channels: Only request chat support from Robinhood through the app. At this time, we do not have a direct dial support phone number that will connect you to a live agent.
• Unofficial apps: Only download and use the authentic Robinhood app available in the Google Play store and Apple App Store.

When you request a password reset link for a site, where does that link typically go? Your personal email. Use a strong, unique password (10+ characters) and 2FA on your personal email associated with your Robinhood account to stay safe.

We recommend doing the same with your online account for your phone provider (Vodafone, O2, Three, EE, and so on). This helps protect against SIM swapping, when a scammer bribes or convinces the phone carrier to switch the phone number associated with your device to theirs.

Crypto scams are becoming increasingly common. Crypto transfers cannot be reversed or undone, and Robinhood cannot reimburse you for crypto transfers that you authorize. You must keep your password secure and only send crypto to trusted crypto wallets.

Crypto scams present in various forms. However, these are some of the most common:

• Transfer scams: Transferring your funds or tokens to a scammer, either with the expectation of receiving something in return, or under the guise of false trust. This includes romance scams where scammers attempt to gain your trust after meeting you on a dating site or social media, only to persuade you to give up your crypto. Employment scams are also on the rise, where scammers direct you to Robinhood to facilitate business transactions. Scammers posing as recruiters will direct individuals to establish accounts at Robinhood and receive funds from typically stolen bank accounts or other illicit activity. The individuals are then instructed to withdraw portions of the money to various sources while keeping some for commission or compensation.
• Phishing scams: Interacting with fake marketplaces, social media accounts, giveaway offers, and unsolicited airdropped phishing links designed to gather your personal information or sensitive wallet information (e.g., secret recovery phrase), or that are embedded with malicious smart contracts designed to give the scammer access to your tokens.
• Pump and dump scams: Scammers rapidly and artificially inflate the price of a token and then sell it to you when the value is high, leaving you stuck with a token that has little to no real value.
• Rug pull scams: Scammers attract investors, but then abandon the project and disappear with project funds.
• Celebrity and event impersonation scams: Scammers may use fake videos or social media posts featuring public figures or major events to promote crypto giveaways or “investment opportunities.” If anyone asks you to send crypto to receive more in return, it’s a scam.

How to stay safe

• Be wary of suspicious phishing, social engineering, and scam attempts: This includes airdrops, emails, text messages, social media messages, and fraudulent websites that ask for your personal information, offer financial advice, etc. When in doubt, verify the authenticity of any request before taking action.
• Before signing a transaction with your wallet, make sure to check the transaction details: It’s possible for scammers to access your funds if you sign a transaction, so only approve transactions if you trust the sender and confirm the transaction is the one you intend to make.
• Only transact with entities and individuals that you know and trust: Exercise caution while forming online relationships. Beware of promises of “low investments and huge returns.” If it’s too good to be true, it probably is. Also, if someone you have recently met offers you financial advice, get a second opinion from someone you know and trust. Especially before you send money or crypto an unknown account or person.
• Do your research: This means investing your digital assets in well-known and creditworthy platforms. If it is a familiar crypto company they are referencing, type the URL yourself and do your own research instead of trusting their link.

Payment scams are all too common, and a scammer’s tactics to steal your money and assets are always changing. Robinhood is not liable for any payments made in connection with a third party scam or if you make a mistake in providing payment information to third parties. To avoid scams, make sure that you only interact with people you know and trust and carefully review all information before sending a payment.

Here are some of the most common payment scams:

• Impersonation scams: Impersonation scams are when a scammer pretends to be someone you trust to convince you to send them money. They can begin with a phone call, text message, or email from a trusted business, a well known celebrity or political figure, or someone you know, such as a friend or family member. The most common types of impersonation scams include tech support scams, celebrity impersonation, and family emergency scams.
• Charity scams: Charity fraud schemes usually seek donations for organizations that don’t exist or that don’t support the causes mentioned, or involve fraudulently claiming affiliation with a legitimate charity. These scams typically increase around the holiday season or when natural disasters occur. Tragedies are often used to exploit people who want to help and donate to charitable causes.
• Debt collection or relief scams: Scammers will often pose as debt collectors on a debt that’s already been paid or a debt someone doesn’t actually owe. Some scams may target families or survivors of deceased relatives posing as debt collectors.
• Romance scams: These typically involve a scammer who pretends to have a romantic interest in a target, establishes a relationship, and then attempts to get money or sensitive information from the target under false pretenses.
• Employment scams: Scammers posing as recruiters will direct individuals to establish accounts at Robinhood and receive funds from typically stolen bank accounts or other illicit activity. The individuals are then instructed to withdraw portions of the money to various sources while keeping some for commission or compensation.
• Investment scams: These are those “low investments and huge returns” scenarios, where people are tricked into investing money with promises of high returns, without financial risk.
• Lottery and sweepstakes scams: Scammers will often inform you that you’ve won a prize through a lottery or sweepstakes, and require you to pay an upfront fee to recover the prize.
• Text message scams: Don’t tap on links or share info from unexpected texts and always verify through the app.

If you encounter any suspected phishing scams in email, text messages, phone calls, websites, or social media, report them to reportphishing@robinhood.com. Only use this email address to report suspected phishing scams. You won't receive a response from our team. Help us investigate with the right information: Email: Include full email headers Text message: Screenshot the message and include the number that contacted you Phone call: Include the phone number from the call and share as much detail as possible Website or social media account: Send the full URL or handle and how you found it (such as through a search or a direct message)

Remember, Robinhood will never ask you for your login info or 2FA code.

Reporting suspected scams helps Robinhood identify and take down these sites and thwart attacks. Your report can help protect your account and others too.

If you shared your credentials with anyone else, used the same password for a different account, or are concerned about your account’s security, do the following as soon as possible:

• Change your password immediately: A strong password contains at least 10 characters, includes uppercase and lowercase letters, numbers, and symbols—and is one you don’t use for any other app or service or share with anyone.
• Enable 2FA: 2FA helps protect your account by requiring two sources of verification to sign into your account: something you know (your password) and something you have (a one-time code). Every time you log in or make changes to your account, you’ll be prompted for a verification code. This step helps protect your account, even if someone knows or guesses your password.

Contact support immediately through the app if you notice any unusual logins or activity you don’t recognize.

Crypto markets are highly volatile, and trading or holding crypto can lead to loss of your assets. Your fiat current is protected by CIPF. Crypto is not a legal tender and is not protected by CIPF or any government compensation scheme.