How to send in documents
We may ask you to send us a few documents to verify we have all the information we need for your Robinhood account. We’ll send details about which documents we need, why we need them, and how to submit them. Check out the following tips to successfully submit your documents and verify your account.
Do the following to submit your documents through the app:
Do the following to submit a PDF version of your utility bill in the app:
If we can’t read your PDF, we’ll send you tips for a successful submission.
If so, remove the password from your PDF and try again.
The file size limit is 10 MB. Reduce size by removing blank pages and compressing the PDF to the lowest size option available.
Try to download a new PDF.
| Document type | Where to upload | Tips |
| Driving license or Passport photo page | mobile app or secure file portal | Make sure all 4 corners of your identification (ID) are included in your photo. |
| Utility bill | mobile app or secure file portal | When submitting through the app, you'll be prompted to take a photo or upload a PDF copy of your most recent utility bill (either digital or paper). We can accept a photo of the PDF on your computer screen as long as all of the details are clear and legible. |
| National Insurance number | mobile app | We’ll need a photo of a tax document that shows your name and NIN. We can't accept a photo of a computer screen. |