Sign in with a new device
Got a new phone or tablet? We’ll walk you through how to set up your new device.
To sign in to your Robinhood account on a new device, you’ll need to use the following applicable instructions depending on whether you had Two-Factor Authentication (2FA) enabled on your old device, if you still have your old device, and whether you still have your backup code.
How to tell if 2FA is enabled on your account
If you have 2FA enabled and try to login, you should get a 2FA prompt in the app, as shown in the following example:
What's a backup code?
Backup codes are another way to help keep your account secure. When you set up 2FA on your account, you’re asked to save a Backup code.
2FA pairs something you know (your password) and something you have (typically your authenticator app or an SMS code in a text message). If you don't have access to your authenticator app or can’t retrieve your SMS code, then use your Backup code to log in with your new device.
Using your backup code will automatically disable 2FA. We strongly recommend enabling 2FA again after you use your backup code on your new device.
Regenerate a backup code
- Open the Robinhood app and sign in with your email address and password
- Select Account (person icon) → Menu (3 bars) or Settings (gear)
- Select Security and privacy
- Select Two-Factor Authentication → Regenerate Backup Code
- Save your backup code somewhere you can find it, such as saving it to the cloud or writing it down in a safe place.
- Open the Robinhood app and sign in with your email address and password
- When asked for your 2FA code, select Use Backup Code
- Enter your 2FA code
- To help keep your account secure, we recommend enabling 2FA again after you access your account on your new device to add back that extra layer of account protection.
Sign in on a new device if you have the old device
- In the app or on the web, enter your email address and password
- When prompted, enter the the SMS code (text message) that’s sent to the phone number we have on file for you
If you don’t have a phone number currently on file or your number changed and you didn’t update your Robinhood account, you’ll need to contact us for help.
- In the app or on the web, enter your email address and password
- When prompted, enter the the SMS code (text message) that’s sent to the phone number we have on file for you
If you don’t have a phone number currently on file or your number changed and you didn’t update your Robinhood account, you’ll need to contact our support team directly.
- Open the authenticator app on your old device and get the verification code (like you normally do when logging in)
- Open the Robinhood app on your new device, and sign in with your email address and password
- When prompted, enter your 2FA code
- To help keep your account secure, we recommend enabling 2FA again after you access your account on your new device to add back that extra layer of account protection.
Sign in on a new device without the old device
- In the app or on the web, enter your email address and password
- On the login verification screen, select Need help?
- Select Update phone number and follow the instructions
When you change your phone number to log in, we'll ask you to verify your identity to help ensure your account's security.
For SMS, use the steps in Have 2FA enabled with SMS
Use the steps in Regenerate a Backup code on your new device.
If you don’t have a phone number currently on file or your number changed and you didn’t update your Robinhood account, you’ll need to contact us for help.