Sign in with a new device | Robinhood

Sign in with a new device

Got a new phone or tablet? We’ll walk you through how to set up your new device.

To sign in to your Robinhood account on a new device, you’ll need to use the following applicable instructions depending on whether you had Two-Factor Authentication (2FA) enabled on your old device, if you still have your old device, and whether you still have your backup code.

How to tell if 2FA is enabled on your account

If you have 2FA enabled and try to login, you should get a 2FA prompt in the app, as shown in the following example:

Screen Shot 2020-12-15 at 8.26.28 AM

What's a backup code?

Backup codes are another way to help keep your account secure. When you set up 2FA on your account, you’re asked to save a Backup code.

2FA pairs something you know (your password) and something you have (typically your authenticator app or an SMS code in a text message). If you don't have access to your authenticator app or can’t retrieve your SMS code, then use your Backup code to log in with your new device.

Tip

Using your backup code will automatically disable 2FA. We strongly recommend enabling 2FA again after you use your backup code on your new device.

Regenerate a backup code

On your old device
  1. Open the Robinhood app and sign in with your email address and password
  2. Select Account (person icon) → Menu (3 bars) or Settings (gear)
  3. Select Security and privacy
  4. Select Two-Factor AuthenticationRegenerate Backup Code
  5. Save your backup code somewhere you can find it, such as saving it to the cloud or writing it down in a safe place.
On your new device
  1. Open the Robinhood app and sign in with your email address and password
  2. When asked for your 2FA code, select Use Backup Code
  3. Enter your 2FA code
  4. To help keep your account secure, we recommend enabling 2FA again after you access your account on your new device to add back that extra layer of account protection.

Sign in on a new device if you have the old device

Don’t have 2FA enabled
  1. In the app or on the web, enter your email address and password
  2. When prompted, enter the the SMS code (text message) that’s sent to the phone number we have on file for you

Screen Shot 2020-12-15 at 9.47.31 AM

Note

If you don’t have a phone number currently on file or your number changed and you didn’t update your Robinhood account, you’ll need to contact us for help.

Have 2FA enabled with SMS
  1. In the app or on the web, enter your email address and password
  2. When prompted, enter the the SMS code (text message) that’s sent to the phone number we have on file for you

Screen Shot 2020-12-15 at 8.30.42 AM

Note

If you don’t have a phone number currently on file or your number changed and you didn’t update your Robinhood account, you’ll need to contact our support team directly.

Have 2FA enabled with an authenticator app
  1. Open the authenticator app on your old device and get the verification code (like you normally do when logging in)
  2. Open the Robinhood app on your new device, and sign in with your email address and password
  3. When prompted, enter your 2FA code
  4. To help keep your account secure, we recommend enabling 2FA again after you access your account on your new device to add back that extra layer of account protection.

Screen Shot 2020-12-15 at 8.26.28 AM

Sign in on a new device without the old device

Don’t have 2FA enabled
  1. In the app or on the web, enter your email address and password
  2. On the login verification screen, select Need help?
  3. Select Update phone number and follow the instructions
Note

When you change your phone number to log in, we'll ask you to verify your identity to help ensure your account's security.

Have 2FA enabled with SMS

For SMS, use the steps in Have 2FA enabled with SMS

Have 2FA enabled with an authenticator app
Note

If you don’t have a phone number currently on file or your number changed and you didn’t update your Robinhood account, you’ll need to contact us for help.

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Robinhood U.K. Ltd (Robinhood UK) is authorised and regulated by the Financial Conduct Authority (FRN: 823590). Robinhood UK onboards UK customers and has the lead customer relationship with UK customers in relation to their use of the Robinhood UK app and website. Robinhood UK introduces UK customers to Robinhood Securities, LLC for order routing, execution, clearing, settlement, arranging custody services and margin lending to eligible UK customers with margin accounts. Robinhood Securities, LLC is regulated in the U.S. by the SEC and FINRA. Robinhood UK and Robinhood Securities, LLC are subsidiaries of Robinhood Markets, Inc.

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Robinhood does not provide investment advice. Individual investors should make their own decisions.

Commission-free trading of stocks refers to $0 commissions for Robinhood self-directed individual brokerage accounts that trade U.S. listed securities and ADRs. Keep in mind, other costs such as regulatory fees may apply to your brokerage account. Please see Robinhood UK’s Fee Schedule to learn more.

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All investing involves risk and a loss of principal is possible.

Robinhood U.K. Ltd (Robinhood UK) is authorised and regulated by the Financial Conduct Authority (FRN: 823590). Robinhood UK onboards UK customers and has the lead customer relationship with UK customers in relation to their use of the Robinhood UK app and website. Robinhood UK introduces UK customers to Robinhood Securities, LLC for order routing, execution, clearing, settlement, arranging custody services and margin lending to eligible UK customers with margin accounts. Robinhood Securities, LLC is regulated in the U.S. by the SEC and FINRA. Robinhood UK and Robinhood Securities, LLC are subsidiaries of Robinhood Markets, Inc.

Robinhood U.K. Ltd is a private limited company registered in England and Wales (09908051).

Robinhood does not provide investment advice. Individual investors should make their own decisions.

Commission-free trading of stocks refers to $0 commissions for Robinhood self-directed individual brokerage accounts that trade U.S. listed securities and ADRs. Keep in mind, other costs such as regulatory fees may apply to your brokerage account. Please see Robinhood UK’s Fee Schedule to learn more.

UK Privacy policy

© 2024 Robinhood. All rights reserved.