Why didn't I get the requested IPO shares?

IPO Access lets you purchase stock in companies at the time they go public. If you submit a request for IPO shares, you might only receive some, or none, of what you requested. The following are some common reasons why.

No shares distributed yet

If you receive an allocation, you won't get your allocated shares immediately after the underwriter determines the final price. The final price is usually announced the night before the IPO. If you’re allocated shares, you can expect to receive them the following day.

The price moved too far

Leading up to the IPO list date, a price range is used to help determine an estimate of the final price. However, this range is subject to change, and typically the final price isn’t confirmed until the night before the anticipated list date.

If the price of a stock ends up outside of the price range by more than 20%, up or down, you’ll need to actively reconfirm whether or not you still want to purchase the stock at the new price. If you don’t do this within the confirmation window, we’ll cancel your request. Don’t worry, we’ll send you notifications when this happens, so you can confirm your request at the new price.

Unapproved registration statement

When a company goes public, it must submit a registration statement to the SEC. This document contains information about the company including finances, business operations, and management plans and practices. The SEC must approve that registration statement (declaring it effective), before a company can proceed with an IPO.

Not enough shares

Demand for IPO shares often exceeds the number of shares available for the offering. Allocations are determined through the offering process based on the terms of each IPO and overall demand. Not every request can be fulfilled. You may receive a partial allocation or none at all. Any USD held for an unfilled portion of your request will be returned to your buying power.

Restricted from participating

In addition to being a UK resident, you must also be physically located in the UK when submitting your IPO order.

There are also some regulatory requirements that define those who are generally restricted from taking part in IPOs. Generally, if you or an immediate family member work at a broker-dealer, are a portfolio manager, or an executive or director of a public company, you won't have access to this program. For more information, review FINRA Rules 5130 and 5131.

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All investing involves risk and loss of principal is possible.

Robinhood U.K. Ltd (Robinhood UK) is a company registered in England and Wales (09908051) and is authorised and regulated by the Financial Conduct Authority (FRN: 823590). Robinhood UK is also registered with the Financial Conduct Authority for the provision of arranging or making arrangements (including receiving and transmitting orders) with a view to the execution of transactions in cryptoassets and money, under the Money Laundering Regulations.

Robinhood UK onboards UK customers and has the lead customer relationship with UK customers in relation to their use of the Robinhood UK app and website.

Robinhood UK introduces UK customers to Robinhood Securities, LLC for order routing, execution, clearing, settlement, arranging custody services, securities lending and margin investing to eligible UK customers with margin accounts. Margin is provided by Robinhood Securities, LLC. Robinhood UK can only introduce customers to Robinhood Securities, LLC for margin investing.

Robinhood U.K. Ltd introduces UK customers to Robinhood Derivatives, LLC for futures investing.

Robinhood U.K. Ltd introduces UK customers to Bitstamp UK Ltd for cryptocurrency trading. Bitstamp UK Ltd is registered with the Financial Conduct Authority as a cryptoasset firm under the Money Laundering Regulations. Cryptocurrency held through Bitstamp UK Ltd is not protected by the Financial Services Compensation Scheme (FSCS).

Margin investing is a high risk product. Leverage can magnify your losses and you could lose more than your initial capital. You must also repay your margin loan and any interest charges, which may result in the sale of securities.

Options and futures are complex products, involve significant risk and are not suitable for all investors. You could lose more than your initial invested capital. You should only invest in financial products that match your knowledge and experience. Please review Characteristics and Risks of Standardized Options prior to engaging in options trading and the Futures Risk Disclosure Statement prior to engaging in futures trading.

Stock lending, margin investing and options and futures investing are optional and subject to Robinhood's eligibility and appropriateness criteria.

Robinhood Securities, LLC is regulated in the U.S. by the SEC and FINRA. Robinhood Derivatives, LLC is regulated by the CFTC and is an NFA member.

Robinhood UK, Robinhood Securities, LLC, and Robinhood Derivatives, LLC and Bitstamp UK Ltd are subsidiaries of Robinhood Markets, Inc.

Robinhood does not provide investment advice. Individual investors should make their own decisions. Please read the terms before using our services and, if necessary, seek advice.

Commission-free trading refers to $0 commissions on stocks for Robinhood self-directed individual brokerage accounts that trade U.S. listed securities and ADRs. Keep in mind, contract fees apply when trading options and futures and other costs such as exchange fees and regulatory fees may also apply. Please see Robinhood UK’s Fee Schedule to learn more.

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