Verify it's you

When you log in to or update information for your Robinhood account, we might ask you to verify it’s you. If so, we’ll request for additional information, such as:

Device approval request
Verification code sent as a text message to your phone number

We do this to make sure that a login attempt is from a device that you have access to, and not from an attacker. And for account updates, to make sure it's you who authorised them.

FAQ

Didn’t get a verification code?

Device approval verification

Make sure you have push notifications enabled for the Robinhood app. If you don't have notifications enabled, you’ll have to approve or deny the action in the app.
Resend the push notification, which will be sent to your enrolled devices.
Make sure your device has a signal and an internet connection.
Try using text message (SMS) as an alternate verification method.

Can’t access the phone number associated with the account?

You can change your phone number with Robinhood directly from the app.

When you change your phone number in order to log in, we'll ask you to verify your identity to ensure your account's security.

Can’t access the email associated with the account?

You can change your email with Robinhood as long as you have access to the phone number associated with your account. You can view the email address associated with your account in Settings, and update it, if necessary.

Didn’t request a verification code?

If you recently got a verification code but aren’t trying to log in or change your account information, review the devices associated with your account, and remove any that you no longer use or don't recognise. If you ever notice any suspicious activity on your Robinhood account, you can take immediate action with the following options:

Remove any devices you don’t recognise from your account: Account → Security and Privacy → Devices
Update your account with a strong and unique password

You can also review How to identify and report scams for additional security measures to maintain the safety and security of your account.

Disclosures

All investing involves risk and loss of principal is possible.

Robinhood cannot always guarantee delivery of push notifications. Device approvals are subject to service availability, your Robinhood app, and mobile device settings. Notifications are provided for informational purposes only. Your brokerage account notifications are provided by Robinhood.

Robinhood Singapore Pte. Ltd. ("RHSG") is registered in Singapore and regulated by the Monetary Authority of Singapore. RHSG onboards customers and has the lead customer relationships with these customers in relation to their use of the RHSG app and website. RHSG engages Robinhood Securities, LLC (“RHS”) as its contracted service provider for order routing, execution, clearing, and settlement of transactions placed by RHSG customers.

RHS is regulated in the U.S. by the SEC and FINRA. RHSG and RHS are subsidiaries of Robinhood Markets, Inc.

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