• 19 years or older (18 years or older for the following: Alberta, Manitoba, Ontario, Prince Edward Island, Quebec, Saskatchewan)
• Must be a Canadian resident with a verified Canadian address
  • Permanent Residents are eligible
  • PO boxes are not accepted
• Must be a Non-US person for tax purposes (FATCA compliance)
• Social Insurance Number (SIN) is required for CRA tax reporting (CARF)

Acceptable IDs must include:

• Full legal name
• Date of birth
• Expiration date
• A clear photo

You can manage your privacy preferences, such as password and device security, in the app in Settings → Security and privacy.

Change my password

If you are logged into your Robinhood account, you can easily change your password. When creating a new password, make sure it is at least 10 characters and is not a password that you have recently used.

1. Select Account (person icon) → Security and privacy → Change password
2. Enter your current account password
3. Enter a new password
4. Re-enter new password
5. Select Submit

2-factor authentication

2-factor authentication (2FA) helps protect your Robinhood account by requiring two sources of verification to sign in: something you know (your password) and something you have (your mobile device). Every time you log in or make changes to your Robinhood account, you will get a request for a verification code.

All Robinhood accounts are protected with 2FA for new devices. This is a layer of security applied to all Robinhood accounts to keep your Robinhood account secure.

How it works

2FA can verify your identity by SMS. You will get a one-time code sent through SMS on your mobile device.

How to enable 2FA

Using SMS:

1. Select Account (person icon)
2. Select Security and privacy
3. Select 2-factor authentication
4. Select SMS
5. Check your SMS messages and copy the verification code from Robinhood
6. Paste the code into your Robinhood app, and select Continue

Personal information

You can access your personal information and investor profile information by going to Account (person icon) → Account settings → Personal information.

Notifications

You can choose to get push and/or email notifications for the following:

• Transfer activity
• Crypto orders
• Promotions
• Referrals
• Price alerts (push only)

You can turn notifications on and off in the app by going to Account (person icon) → Account settings → Notifications. Then toggle the switch On or Off to adjust your notification preferences.

Account deactivation

If you want to deactivate your account, please contact support.

If you have questions or need help with your account, you can contact support.