Complaints | Robinhood

Complaints

At Robinhood, we take customer complaints seriously and do our best to resolve issues to the best of our ability.

Keep in mind

This information is specific to Robinhood’s European customers. If you are not a European customer, contact us for questions or feedback.

Make a formal complaint

If you believe your issue hasn't been properly addressed, you can make a formal complaint with us. To ensure your complaint is directed to the appropriate team, submit your complaint at complaints_eu@robinhood.com.

When submitting your complaint, make sure you include the following details:

  • Your full name
  • Your phone number and the email address linked to your account
  • A clear description of the issue
  • Any relevant circumstances related to your complaint

What happens next

Once we receive your complaint, we will confirm that it has been received and recorded. Next, we will thoroughly investigate your complaint and may request additional information, if necessary.

Our goal is to respond to your complaint within 15 working days, though in some cases it may take longer (if so, we will notify you). The final response letter will include a summary of our investigation and the reasons for our decision.

Dispute authority for your complaint

We will do our best to resolve your concerns. If you are not satisfied with the resolution, you have the right to contact the Bank of Lithuania at Totorių g. 4, LT-01121 Vilnius, or by email to www.lb.lt/gincu-sistema, within one year from the date of contacting us to resolve any dispute. For more information on the disputes handled by the Bank of Lithuania, you can go to www.lb.lt.

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Crypto markets are highly volatile, and trading or holding crypto can lead to loss of your assets. Crypto is not legal tender, and is not backed by any government or covered by any government compensation scheme.

Cryptocurrency services are offered for eligible EU customers through an account with Robinhood Europe, UAB (company number 306377915), with its registered address at Mėsinių 5, LT-01133 Vilnius, Lithuania (“RHEC”). RHEC is registered according to the regulatory requirements of the Republic of Lithuania as a virtual currency exchange and virtual currency depository wallet operator. RHEC is supervised by the Lithuanian Financial Crime Investigation Service under the Ministry of the Interior of the Republic of Lithuania. RHEC is registered under the applicable Polish law as a virtual assets service provider (VASP) in the Register of Virtual Currency Activities maintained by the Director of the Tax Administration Chamber.

Robinhood, 85 Willow Road, Menlo Park, CA 94025. © 2025 Robinhood. All rights reserved.
Follow us on

Crypto markets are highly volatile, and trading or holding crypto can lead to loss of your assets. Crypto is not legal tender, and is not backed by any government or covered by any government compensation scheme.

Cryptocurrency services are offered for eligible EU customers through an account with Robinhood Europe, UAB (company number 306377915), with its registered address at Mėsinių 5, LT-01133 Vilnius, Lithuania (“RHEC”). RHEC is registered according to the regulatory requirements of the Republic of Lithuania as a virtual currency exchange and virtual currency depository wallet operator. RHEC is supervised by the Lithuanian Financial Crime Investigation Service under the Ministry of the Interior of the Republic of Lithuania. RHEC is registered under the applicable Polish law as a virtual assets service provider (VASP) in the Register of Virtual Currency Activities maintained by the Director of the Tax Administration Chamber.

Robinhood, 85 Willow Road, Menlo Park, CA 94025. © 2025 Robinhood. All rights reserved.