At Robinhood, we take customer complaints seriously and do our best to resolve issues to the best of our ability.

If you believe your issue hasn't been properly addressed, you can make a formal complaint with us. To ensure your complaint is directed to the appropriate team, submit your complaint at complaints_eu@robinhood.com.

When submitting your complaint, make sure you include the following mandatory details:

• Your full name
• Your phone number and the email address linked to your account
• A clear description of the issue
• Any relevant circumstances related to your complaint

If you wish to submit your complaint by mail, you can include the details listed above and submit it by post to the following address:

Konstitucijos str. 21A (QUADRUM East), LT08130, Vilnius, Lithuania

We'll look into your complaint and respond to you by email. We will provide you a case reference number that you can use in relation to your complaint until it is resolved or cannot be progressed any further.

While our customer support is currently only available in English, we accept complaints in any official EU language. If you submit a complaint in a language other than English, we will use internal translation tools to review your message and provide a response in the same language. Please note that translations may not be perfect, but we’re committed to ensuring clear and accurate communication.

Once we receive your complaint, we will confirm that it has been received and recorded. Next, we will thoroughly investigate your complaint and may request additional information, if necessary.

Our goal is to respond to your complaint within 15 working days, though in some cases it may take longer (if so, we will notify you). The final response letter will include a summary of our investigation and the reasons for our decision.

We will do our best to resolve your concerns. If you are not satisfied with the resolution, you have the right to contact the Bank of Lithuania at Totorių g. 4, LT-01121 Vilnius, or by email to www.lb.lt/gincu-sistema, within one year from the date of contacting us to resolve any dispute. For more information on the disputes handled by the Bank of Lithuania, you can go to www.lb.lt.