FAQs and Resources
Frequently Asked Questions
Is there a cost to using Coupa?
No. It’s free. There is no cost for Suppliers.
Is it mandatory to use Coupa to do business with Robinhood?
Yes. All vendors must use Coupa. Robinhood will issue Purchase Orders via Coupa. And Vendors must use the Coupa Supplier Portal to submit invoices.
If my Company already has an existing Coupa Supplier Portal account (or already uses the Coupa Supplier Portal with another customer), can we merge our Coupa Supplier Portal accounts?
Yes! You can merge your existing Coupa Supplier Portal accounts by following these step-by-step instructions provided by Coupa. Within the Coupa Supplier Portal, if you are connected to more than one Coupa customer, select their name from the Select Customer dropdown menu.
Is it possible to submit partial invoices?
Yes, as long as your partial invoice does not exceed the total PO quantity and/or line value. You can invoice multiple times against a single PO. Just click the gold coin icon and enter the amount you'd like to appear on the invoice.
How do I view my invoice status?
Within the Coupa Supplier Portal, go to invoices, and navigate to the invoice in question. The invoice status displays at the top of the invoice detail screen.
What happens if there are any changes to my vendor information?
Sign in to the Coupa Supplier Portal and click on the Profile tab to make any needed updates. If you cannot make the desired update, please email supplier@coupa.com to help process any changes or use the chat feature in the Coupa Supplier Portal.
What are Robinhood’s standard payment terms?
Robinhood’s standard payment terms are "within 60 days of receipt" of the vendor invoice, provided the invoice is properly approved by the appropriate Robinhood employee.
How do I add additional users on the Coupa Supplier Portal?
You can add or manage users on the Coupa Supplier Portal by following these step-by-step instructions provided by Coupa.
I am trying to submit my invoice but can’t. What should I do?
"Save the invoice" before submitting. See "How Should I Submit My Invoice?" for more information.
Where can I find additional resources?
You can reach out to Coupa Supplier Portal help through the "Live Chat" feature or find more resources on the Coupa for Suppliers website.
How can I get in touch?
Email us procurement@robinhood.com
Robinhood third-party policies
We expect each vendor to uphold the highest standards of integrity and business ethics, per this Vendor Code of Conduct. The Robinhood Non-Employee Travel Policy applies to all contractors, consultants, external legal service providers, contingent workers, and vendors who seek reimbursement for travel expenses.
We expect each vendor to uphold the highest standards of integrity and business ethics, per this Vendor Code of Conduct. The Robinhood Non-Employee Travel Policy applies to all contractors, consultants, external legal service providers, contingent workers, and vendors who seek reimbursement for travel expenses.