At Robinhood Europe, we are committed to making financial markets accessible to everyone. The website and the apps are designed to comply with the European Accessibility Act (Directive (EU) 2019/882) and the technical standards set out in EN 301 549 v.3.2.1 and WCAG 2.1 Level AA.

These standards help ensure that our services are:

• Easy to see and read
• Usable with a keyboard or assistive technology
• Clear and understandable
• Compatible with different devices and tools

We work to ensure that:

• Key actions, like placing an order or viewing your account, are accessible
• Important information, including risks and disclosures, is presented clearly
• Security steps, such as login and verification, are usable by all customers

We recognize that financial tools can be complex, and we are continuously improving how we present information and guide users through key processes.

Our website and apps are developed with reference to EN 301 549 v.3.2.1 and WCAG 2.1 Level AA. We continuously work to ensure compliance with applicable accessibility standards. To respond to evolving standards, we implement and refine appropriate accessibility measures across our services.

Our platforms are built to support screen readers: including VoiceOver (iOS/macOS) and TalkBack (Android).

If you encounter a barrier, contact our dedicated support team:

• Email: cryptoeusupport@robinhood.com
• Subject line: "Accessibility Issue"
• Details to include: Your device type, the specific screen where the issue occurred, and the assistive technology you were using

We will review your request and aim to respond promptly.

RHEU provides digital investment, crypto-asset, and payment services to consumers throughout the European Union and European Economic Area (EU/EEA), our accessibility standards are governed by the laws of the Republic of Lithuania. If you are not satisfied with our response to an accessibility-related request, you may file a claim with our lead supervisory authority, the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba) in Lithuania:

• Email: tarnyba@vvtat.lt
• Website: vvtat.lrv.lt