Our Commitments | Robinhood

Our commitments

Our 6 commitments
to you

Robinhood is a Safety-First company. We want you to feel confident and secure on Robinhood, so these are the commitments you can always expect from us.

no-fees

No account minimums or commissions

We pioneered, and will continue to offer, commission-free trading to enable access for everyone.

We believe everyone should have equal access to financial tools. Regardless of how much money you intend to invest, you won’t be charged account minimums or commissions to buy or sell stocks, ETFs, or options with Robinhood.

Other fees still apply. For more information refer to the Robinhood Financial Fee Schedule and the Robinhood Financial Customer Relationship Summary.

protection

Your money is protected

Your securities and cash are protected by SIPC.

Robinhood Financial and Robinhood Securities are members of SIPC, which protects securities for customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.

We've purchased an additional insurance policy for Robinhood Markets, Inc., Robinhood Financial LLC, and Robinhood Securities, LLC to supplement SIPC protection. The additional insurance becomes available to customers in the event that SIPC limits are exhausted. This additional insurance policy provides protection for securities and cash up to an aggregate of $1 billion, and is limited to a combined return to any customer of $50 million in securities, including $1.9 million in cash. Similar to SIPC protection, this additional insurance does not protect against a loss in the market value of securities.

Note: SIPC coverage doesn’t protect against a loss in the market value of securities. Crypto positions through Robinhood Crypto aren’t protected by SIPC and Robinhood Crypto isn’t a member of FINRA or SIPC.

Customers who opt in to the Brokerage cash sweep program have their eligible uninvested cash automatically (unrestricted cash intended for investing that hasn't yet been invested or spent) deposited at these banks where it becomes eligible for FDIC insurance up to a total maximum of $2.25 million. That’s up to $250,000 per program bank, inclusive of deposits already held at the bank in the same ownership capacity, subject to FDIC insurance coverage limits and any capacity limitations at the banks. While the FDIC insurance coverage limit at each bank is $250,000, $2,000 is reserved for accrued interest. If you opt out of one or more program banks, your FDIC insurance coverage may be reduced.

security

Dedicated to maintaining the highest security standards

As a safety first company, we are committed to keeping your Robinhood accounts protected.

We’ll cover direct losses due to unauthorized account activity that isn't your fault. We ask that you practice safe cybersecurity habits so we can work together to keep your accounts safe.

We use robust security measures and tools to protect your accounts. We’re committed to reimbursing direct losses caused by unauthorized activity that isn’t your fault. A reimbursement can include cash, assets held through Robinhood Financial, and crypto held through Robinhood Crypto.

You must do your part to get reimbursed for direct losses caused by unauthorized account activity, such as not sharing your account details, keeping your devices secure, including enabling phone hacking protections through your phone carrier, and taking action and reporting unusual activity or lost or stolen devices. For details, check out Security guarantee and How to identify and report scams.

Keep in mind:

  • Robinhood may not reimburse customers when their actions facilitated or enabled unauthorized account activity.
  • Robinhood won’t offer any reimbursement to customers who have fallen victim to a scam if a fraud investigation determines that the customer conducted the activity, facilitated, or provided support in any way to the party that performed the activity.
  • Robinhood doesn’t restrict any rights or protections under Regulation E for eligible transactions.
support

Here to help

Our dedicated team of customer support professionals are available to answer your questions.

We aim to respond to you as quickly as possible to resolve issues fast. We have a growing team of hundreds of registered financial representatives across the US who are focused on one thing: you.

transparent

A transparent business model

We primarily make money from rebates from market centers, Robinhood Gold, stock loan, income from cash, and our spending account features.

Earning revenue allows us to offer you a range of financial products and services at a low cost, including commission-free trading.

For more details, check out How we make money.

Other fees may apply. For more information refer to the Robinhood Financial Fee Schedule and the Robinhood Financial Customer Relationship Summary.

Quarterly reports that disclose where we route securities orders and the nature of our routing relationships, including any payment for order flow arrangements, are publicly available here.

quality

Execution quality

We’re committed to seeking quality execution for every order.

We perform regular and rigorous reviews of the execution quality you receive from the securities market centers to which we route, including the execution price, speed, and price improvement.

While there is no specific formula to determine execution quality, the execution of your securities orders is regularly reviewed and analyzed by our Best Execution Committee, and we use a widely-used independent provider of best execution analytics software to review our execution quality. To help ensure we have a fair system, all market makers we partner with pay us rebates at the same rate. Learn more.

Quarterly reports disclose where we route orders and the nature of our routing relationships, including any payment for order flow arrangements, are publicly available here.