A Letter to Our Robinhood Community

To our Robinhood community,

Since day one, we’ve worked to put financial power into the hands of everybody—not just a select few. We believe the financial system should be built to work for everyone.

This mission, at its core, is fundamentally shifting the financial landscape. At this moment, we are witnessing a massive transformation across the financial markets. The intersection of technology, democracy and finance is ushering in an entirely new era of financial participation.

And amidst this movement, many of you have questions about decisions Robinhood made last week, and what you can expect from the firm going forward. There is a lot of confusing information out there, and while we have tried to provide clarity as best we can, we want you to hear directly from us. Simply put, Robinhood limited buying in volatile securities to ensure it complied with deposit regulations. We posted an in-depth explanation on our blog on Friday, and we hope you’ll take a look at it.

Robinhood is about expanding everyday investors' ability to invest. To be the trusted and responsible platform you can rely on, Robinhood has to operate within the existing regulatory environment. We have to make progressive strides while simultaneously complying with laws and regulations outside of our control. In that spirit, as we move forward, we want you to know that empowering you is what guides every decision we make.

Robinhood has always sought to put you—our customers—first. Standing by our Robinhood community means being a responsible partner and being there for our customers through any trading environment—and communicating about the rules our industry faces and how we are living up to them so we can be here for you for decades to come. That’s a high standard, one we seek to meet and exceed every day.

We are committed to seizing this moment as an opportunity to continue to improve while we try to expand access to the entire financial industry for everyone. Today, the universe of investors is younger and more diverse, and the financial system is more accessible than ever.  With a new generation of investors at the helm, the future looks a little brighter. We’re humbled by what we will accomplish—together.