Pay & Request FAQ | Robinhood

Pay & Request FAQ

Can I cancel a pending payment or request?

You can only cancel first-time payments with a pending status. The money doesn’t move until the other person accepts the first-time payment. You can cancel a pending payment if it hasn’t been accepted using the following steps:

  1. Select Spending (dollar icon)
  2. Select the request you’d like to cancel in Pending
  3. Select Cancel
Note

You can’t cancel completed payments. If you want to edit a payment before it’s accepted, you can cancel and resend it.

What if I sent money to the wrong person?

If the payment is unclaimed, you can cancel it. Money doesn’t move until the other person accepts the first-time payment.

Payments can’t be canceled once they’ve reached the other person’s account. If the payment is complete, ask that person to refund you by requesting the same amount back including a memo.

Note

Robinhood Support can’t reverse or refund payments for you.

What should I do if I think I was scammed?

If you think you’re the victim of a scam or fraud, report it immediately and contact Robinhood Support.

To avoid payment scams, make sure you only interact with people you know and trust. Check out How to identify and report scams for more information.

What if I don’t recognize a payment or request?

All first-time payments between you and another person will need to be confirmed by both the sender and receiver. Once you send money and the receiver accepts your payment, there’s no guarantee you’ll get it back. Alternatively, if you send a payment and the receiver doesn’t accept it, the money will be returned to you.

To decline a request:

  1. Select Spending (dollar icon)
  2. Select the request you’d like to decline in Pending
  3. Select Decline

Can other people find me on Pay & Request?

Yes, other people on the Robinhood app can find you on Pay & Request depending on your profile visibility settings. You can adjust these settings to control who can search for you. Check out your profile visibility settings for options and steps.

What if I need to dispute a payment?

To dispute a payment, contact Robinhood Support. You can check the status of your dispute by selecting the transaction you disputed in your account.

If you used a debit card to fund a payment, you'll still need to dispute the payment with Robinhood if you believe something went wrong. If you only dispute the payment with your bank and the dispute is decided in your favor, the deposited funds will be pulled from your Robinhood spending account and returned to your debit card. However, no funds will be recovered from your transfer to the other person unless you specifically dispute the payment with Robinhood.

Why did my payment fail?

The following are some of the reasons a transaction may fail:

  • Insufficient funds: Make sure you have enough money in your Robinhood spending account before trying to send money.
  • Ineligibility: Attempting to pay or request money from someone who isn’t eligible for Pay & Request.
  • Verification failure: Failing multi-factor authentication, like passwords or Touch/Face ID, which you use to get into your account.
  • Transfer limits: The payment amount you’re sending is over your transfer limit. Review transfer limits for steps on checking your limits.
  • Blocked accounts: If you or another Robinhood customer blocks each other, you won’t be able to pay or request money from that person.

If a payment fails, you may need to try again later. If you continue to have trouble, contact Robinhood Support.

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All investing involves risk.

Brokerage services are offered through Robinhood Financial LLC, (“RHF”) a registered broker-dealer (member SIPC) and clearing services through Robinhood Securities, LLC, (“RHS”) a registered broker dealer (member SIPC). Cryptocurrency services are offered through Robinhood Crypto, LLC (“RHC”) (NMLS ID: 1702840). The Robinhood Money spending account is offered through Robinhood Money, LLC (“RHY”) (NMLS ID: 1990968), a licensed money transmitter. Credit card products are offered by Robinhood Credit, Inc. (“RCT“) (NMLS ID: 1781911 and issued by Coastal Community Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.

The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard® International Incorporated. RHF, RHY, RHC and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. RHF, RHY, RHC and RHS are not banks. Securities products offered by RHF are not FDIC insured and involve risk, including possible loss of principal. Cryptocurrencies held in RHC accounts are not covered by FDIC or SIPC protections and are not regulated by FINRA. RHY products are not subject to SIPC coverage but funds held in the Robinhood Money spending account and Robinhood Cash Card account may be eligible for FDIC pass-through insurance (review the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement).

Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.

Commission-free trading of stocks, ETFs and options refers to $0 commissions for Robinhood Financial self-directed individual cash or margin brokerage accounts that trade U.S. listed securities and certain OTC securities electronically. Keep in mind, other fees such as trading (non-commission) fees, Gold subscription fees, wire transfer fees, and paper statement fees may apply to your brokerage account. Please see Robinhood Financial's Fee Schedule to learn more.

Robinhood, 85 Willow Road, Menlo Park, CA 94025.© 2024 Robinhood. All rights reserved.
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All investing involves risk.

Brokerage services are offered through Robinhood Financial LLC, (“RHF”) a registered broker-dealer (member SIPC) and clearing services through Robinhood Securities, LLC, (“RHS”) a registered broker dealer (member SIPC). Cryptocurrency services are offered through Robinhood Crypto, LLC (“RHC”) (NMLS ID: 1702840). The Robinhood Money spending account is offered through Robinhood Money, LLC (“RHY”) (NMLS ID: 1990968), a licensed money transmitter. Credit card products are offered by Robinhood Credit, Inc. (“RCT“) (NMLS ID: 1781911 and issued by Coastal Community Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.

The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard® International Incorporated. RHF, RHY, RHC and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. RHF, RHY, RHC and RHS are not banks. Securities products offered by RHF are not FDIC insured and involve risk, including possible loss of principal. Cryptocurrencies held in RHC accounts are not covered by FDIC or SIPC protections and are not regulated by FINRA. RHY products are not subject to SIPC coverage but funds held in the Robinhood Money spending account and Robinhood Cash Card account may be eligible for FDIC pass-through insurance (review the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement).

Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.

Commission-free trading of stocks, ETFs and options refers to $0 commissions for Robinhood Financial self-directed individual cash or margin brokerage accounts that trade U.S. listed securities and certain OTC securities electronically. Keep in mind, other fees such as trading (non-commission) fees, Gold subscription fees, wire transfer fees, and paper statement fees may apply to your brokerage account. Please see Robinhood Financial's Fee Schedule to learn more.

Robinhood, 85 Willow Road, Menlo Park, CA 94025.© 2024 Robinhood. All rights reserved.