Pay & Request FAQ

You can only cancel first-time payments with a pending status. The money doesn’t move until the other person accepts the first-time payment. You can cancel a pending payment if it hasn’t been accepted using the following steps:

1. Select Spending (dollar icon)
2. Select the request you’d like to cancel in Pending
3. Select Cancel

If the payment is unclaimed, you can cancel it. Money doesn’t move until the other person accepts the first-time payment.

Payments can’t be canceled once they’ve reached the other person’s account. If the payment is complete, ask that person to refund you by requesting the same amount back including a memo.

If you think you’re the victim of a scam or fraud, report it immediately and contact Robinhood Support.

To avoid payment scams, make sure you only interact with people you know and trust. Check out How to identify and report scams for more information.

All first-time payments between you and another person will need to be confirmed by both the sender and receiver. Once you send money and the receiver accepts your payment, there’s no guarantee you’ll get it back. Alternatively, if you send a payment and the receiver doesn’t accept it, the money will be returned to you.

To decline a request:

1. Select Spending (dollar icon)
2. Select the request you’d like to decline in Pending
3. Select Decline

Yes, other people on the Robinhood app can find you on Pay & Request depending on your profile visibility settings. You can adjust these settings to control who can search for you. Check out your profile visibility settings for options and steps.

To dispute a payment, contact Robinhood Support. You can check the status of your dispute by selecting the transaction you disputed in your account.

If you used a debit card to fund a payment, you'll still need to dispute the payment with Robinhood if you believe something went wrong. If you only dispute the payment with your bank and the dispute is decided in your favor, the deposited funds will be pulled from your Robinhood spending account and returned to your debit card. However, no funds will be recovered from your transfer to the other person unless you specifically dispute the payment with Robinhood.

The following are some of the reasons a transaction may fail:

• Insufficient funds: Make sure you have enough money in your Robinhood spending account before trying to send money.
• Ineligibility: Attempting to pay or request money from someone who isn’t eligible for Pay & Request.
• Verification failure: Failing multi-factor authentication, like passwords or Touch/Face ID, which you use to get into your account.
• Transfer limits: The payment amount you’re sending is over your transfer limit. Review transfer limits for steps on checking your limits.
• Blocked accounts: If you or another Robinhood customer blocks each other, you won’t be able to pay or request money from that person.

If a payment fails, you may need to try again later. If you continue to have trouble, contact Robinhood Support.