When you dispute a charge on your spending account, we’ll ask you why you’re disputing the charge. We must collect detailed information about your dispute so that we can help you protect your spending account.

The following are a few possible transaction types that you can select when filling out a dispute form.

1. Unauthorized transaction - I didn’t approve this transaction

If you see a charge on your spending account that looks wholly unfamiliar, such as a charge made on your spending account from another state or different location from where you live. Sometimes unauthorized transactions can look obviously fraudulent, and we’ll need details about who has had access to your PIN (if anyone).

2. Didn’t receive the good or service

Choose this if you’ve paid for merchandise or a service and never received it.

3. Incorrect billed amount

Choose this if you were expecting to pay one amount and were charged a different amount. You can dispute a charge where you have paid more or less than the agreed-upon amount.

4. Funds not disbursed

Choose this when you withdraw money from an ATM and the ATM doesn’t release the proper amount.

5. Credit not processed

Choose this if a merchant told you to expect a refund from a recent purchase, but that refund didn’t come through.

6. Duplicate transaction

Choose this when you authorize one transaction, but the merchant charges you multiple times for the same item.

7. Defective merchandise

Choose this when there’s a problem with the item or service you paid for.

8. Canceled recurring payment

Choose this if you were charged after you stopped a recurring payment.

9. Paid by other means

Choose this if you paid for this transaction with another method but your Robinhood Cash Card was charged instead.