We may ask you to send us a few documents to verify we have all the information we need for your Robinhood account. We’ll send details about which documents we need, why we need them, and how to submit them. Check out this guide for tips on how to successfully submit your documents and verify your account.

1. If prompted to upload a document in the mobile app, you’ll see instructions to take a photo of your document
2. In Investing, select Take Photo Now
3. Select the type of document (if applicable)
4. Follow the on-screen instructions to take a photo of your document

1. If prompted to upload a PDF bank statement within the app, you’ll see instructions to submit your document
2. Download the most recent PDF statement from your banking institution’s app or website and save to your files
3. Select Upload PDF Statement on the card to pull up your files on your device
4. Select the PDF statement from your files
5. Follow the instructions to submit your PDF document

If we can’t read your document, we’ll send you tips for a successful submission.

1. If prompted to upload a document to our secure file portal, we’ll send you an email with a secure link to upload your document
2. Enter in your Case ID (in your chat or email from the support team)
3. Enter your email address
4. Drag and drop to attach your file → Submit
5. Reply to the email from us containing the upload link to confirm you submitted your document so that we can begin the review process

Why am I getting an error message?

Is your PDF file password protected?

• If so, remove the password from your PDF statement and try again.

Is your file too large?

• The file size limit is 10MB. Reduce size by removing blank pages and compressing the PDF to the lowest size option available.

Is the file unreadable?

• Try to download a new PDF bank statement.