How To Send In Documents

We may ask you to send us a few documents to verify we have all the information we need for your Robinhood account. We’ll send you an email detailing which documents we need, why we need them, and how to submit them. Check out this guide for tips and tricks on how to successfully submit your documents and verify your account.

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How to submit documents through the app:

  1. If we ask you to upload a document in the mobile app, you’ll see a card in your app instructing you to take a photo of your document.
  2. Tap Take Photo Now on the card in the investing tab.
  3. Select the type of document (if applicable).
  4. Follow the on-screen instructions to take a photo of your document.

document_request.jpeg

If we can’t read your document, we’ll shoot you an email with further tips for a successful submission.

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How to submit PDF Bank Statement through the app:

  1. If we ask you to upload a PDF bank statement within the mobile app, you’ll see a card in your app instructing you to submit your document.
  2. Download the most recent PDF statement from your banking institution’s app or website into the files on your device.
  3. Tap Upload PDF Statement on the card to pull up your files on your device.
  4. Select the PDF statement from your files.
  5. Follow the on-screen instructions to submit your PDF document.

If we can’t read your document, we’ll shoot you an email with further tips for a successful submission.

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How to upload documents through our secure file portal:

  1. If we ask you to upload a document to our secure file portal, we’ll send you an email with a secure link to upload your document. Click the link.
  2. Type in your Case ID. You’ll find this in your email from the support team.
  3. Type in your email address.
  4. Drag and drop to attach your file.
  5. Click Submit.
  6. Reply to the email from us containing the upload link to let us know you submitted your document so that we can begin the review process.

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Troubleshooting

Why am I getting an error message?

Is your PDF file password protected?

  • If so, please remove the password from your PDF statement and try again.

Is your file too large?

  • The file size limit is 10MB. Reduce size by removing blank pages and compressing the PDF to the lowest size option available.

Is the file unreadable?

  • Please try to download a new PDF bank statement.
Document TypeWhere to UploadTips and Tricks
Drivers Licensemobile appPlease make sure all four corners of your I.D. are included in your photo.
State I.D.mobile appPlease make sure all four corners of your I.D. are included in your photo.
Passport Photo Pagemobile appPlease make sure your entire passport photo page is visible in your photo.
Bank Statementmobile app, secure file portalWhen submitting through the app, you'll be prompted to take a photo or upload a PDF copy of your most recent bank statement (either digital or paper). We can accept a photo of the PDF statement on your computer screen as long as all of the details are clear and legible.
Social Security Cardmobile appWe’ll need a photo of the original document with a handwritten signature. We can't accept a photo of a computer screen or a photo of a photocopy.
Permanent Residency Cardmobile app, secure file portalPlease make sure all four corners of your I.D. are included in your photo.
3210 Lettermobile app, secure file portalPlease submit a PDF of this document. Make sure it has your name, your firm’s letterhead, a handwritten signature from your firm’s compliance department, and your firm’s physical address.
Reference No. 2206522
Still have questions? Contact Robinhood Support