Pay & Request security and privacy | Robinhood

Pay & Request security and privacy

Blocking and reporting profiles

If you think that someone has violated our App Use Standards, you can block and/or report their profile on Robinhood.

Keep in mind

You can always control who can find and view your profile. Check out your profile visibility settings for options and steps to adjust your settings.

How to block someone

  1. Select Spending (dollar icon)
  2. Locate and select the customer’s profile in your Recent History or select Pay or Request and search for the customer’s profile
  3. Select the three dots on the customer’s profile
  4. Select Block

In reverse, you can also select Unblock.

When you block someone:

  • The blocked person will no longer be able to search and view your profile page
  • You’ll no longer be able to send or request money from each other
  • The blocked person won’t be notified that you’ve blocked them
  • You can view people you’ve blocked in your spending account settings.

How to report someone

You can report profiles on Robinhood for inappropriate profile pictures, usernames, or transaction memos that violate our App Use Standards. To keep you safe, they won’t be notified that you reported them.

To report usernames or profile pictures:

  1. Select Spending (dollar icon)
  2. Find and select the customer’s profile in your Recent History or select Pay or Request and search for the customer’s profile
  3. Select the three dots on the customer’s profile
  4. Select Report
  5. Select Username or Profile picture
  6. Choose the reason you’d like to report the content. If you select Scam or fraud or Something else, you’ll be asked to provide a description of the issue.
  7. Select Submit report

To report memos:

  1. Select Spending (dollar icon)
  2. Find and select the transaction in your Recent History
  3. Select the three dots on the transaction
  4. Select Report
  5. Select Memo
  6. Choose the reason you’d like to report the content. If you select Scam or fraud or Something else, you’ll be asked to provide a description of the issue.
  7. Select Submit report

We’ll review the profile for suspicious activity or policy violations, as described in our App Use Standards.

Protect yourself from payment scams

Payment scams are very common, and the best way to avoid them is only sending money to people you know and trust. For more information on how to spot payment scams and protecting yourself, check out how to identify and report scams.

Following Robinhood’s App Use Standards

When paying and requesting money, make sure that you’re following our App Use Standards. Our App Use Standards apply to all types of content on Robinhood, including your profile picture, username, and your transactions with others. We appreciate your help in keeping Robinhood a safe place for everyone.

Was this article helpful?
Reference No. 2897088
Still have questions? Contact Robinhood Support
PARTICIPATION IS POWER™

All investing involves risk.

Brokerage services are offered through Robinhood Financial LLC, (“RHF”) a registered broker-dealer (member SIPC) and clearing services through Robinhood Securities, LLC, (“RHS”) a registered broker dealer (member SIPC). Cryptocurrency services are offered through Robinhood Crypto, LLC (“RHC”) (NMLS ID: 1702840). The Robinhood Money spending account is offered through Robinhood Money, LLC (“RHY”) (NMLS ID: 1990968), a licensed money transmitter. Credit card products are offered by Robinhood Credit, Inc. (“RCT“) (NMLS ID: 1781911 and issued by Coastal Community Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.

The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard® International Incorporated. RHF, RHY, RHC and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. RHF, RHY, RHC and RHS are not banks. Securities products offered by RHF are not FDIC insured and involve risk, including possible loss of principal. Cryptocurrencies held in RHC accounts are not covered by FDIC or SIPC protections and are not regulated by FINRA. RHY products are not subject to SIPC coverage but funds held in the Robinhood Money spending account and Robinhood Cash Card account may be eligible for FDIC pass-through insurance (review the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement).

Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.

Commission-free trading of stocks, ETFs and options refers to $0 commissions for Robinhood Financial self-directed individual cash or margin brokerage accounts that trade U.S. listed securities and certain OTC securities electronically. Keep in mind, other fees such as trading (non-commission) fees, Gold subscription fees, wire transfer fees, and paper statement fees may apply to your brokerage account. Please see Robinhood Financial's Fee Schedule to learn more.

© 2024 Robinhood. All rights reserved.
Follow us on

All investing involves risk.

Brokerage services are offered through Robinhood Financial LLC, (“RHF”) a registered broker-dealer (member SIPC) and clearing services through Robinhood Securities, LLC, (“RHS”) a registered broker dealer (member SIPC). Cryptocurrency services are offered through Robinhood Crypto, LLC (“RHC”) (NMLS ID: 1702840). The Robinhood Money spending account is offered through Robinhood Money, LLC (“RHY”) (NMLS ID: 1990968), a licensed money transmitter. Credit card products are offered by Robinhood Credit, Inc. (“RCT“) (NMLS ID: 1781911 and issued by Coastal Community Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.

The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard® International Incorporated. RHF, RHY, RHC and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. RHF, RHY, RHC and RHS are not banks. Securities products offered by RHF are not FDIC insured and involve risk, including possible loss of principal. Cryptocurrencies held in RHC accounts are not covered by FDIC or SIPC protections and are not regulated by FINRA. RHY products are not subject to SIPC coverage but funds held in the Robinhood Money spending account and Robinhood Cash Card account may be eligible for FDIC pass-through insurance (review the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement).

Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.

Commission-free trading of stocks, ETFs and options refers to $0 commissions for Robinhood Financial self-directed individual cash or margin brokerage accounts that trade U.S. listed securities and certain OTC securities electronically. Keep in mind, other fees such as trading (non-commission) fees, Gold subscription fees, wire transfer fees, and paper statement fees may apply to your brokerage account. Please see Robinhood Financial's Fee Schedule to learn more.

© 2024 Robinhood. All rights reserved.