How to Identify & Report Scams
If you ever suspect there’s unauthorized activity on your account, contact Robinhood Support immediately. Only request phone support from Robinhood by logging in and requesting a callback in our app.
Phishing is a common way scammers try to trick you into giving them personal information such as an account email address and password, verification codes, Social Security number, or other personal information. Phishing attempts come via email, where scammers use different social engineering tactics to impersonate reputable senders like the IRS, your bank, or brokerage firm.
Other social engineering attempts may take the form of fake websites made to look like your applications such as Robinhood, text messages, social media messages and profiles, phone calls, or postal letters pretending to be Robinhood. When successful, these scammers can gain access to important accounts such as your email or bank accounts; this can result in identity theft, financial loss, or both.
While the sender name may say “Robinhood”, the email domain should be an authentic Robinhood domain.
Language: Look out for typos, grammatical mistakes, awkward language, or missing words or spaces.
Links: Instead of clicking on links or buttons within emails, log in to the Robinhood app or Robinhood.com directly. Links in phishing emails could direct you to a fake website asking for sensitive information such as your email address and password, account information, or Social Security number.
Downloads & attachments: Phishing emails may include attachments claiming to be a 1099 tax document or other important files. These frequently contain malware that can infect your device. Be especially wary of .zip, .exe, .doc files.
Fake prizes or gifts: Scammers may also contact you with attractive offers for free stock or other enticing deals to lure you in. Always be careful when clicking on links in social media messages, text messages, and emails that you don’t expect or recognize—especially if they sound too good to be true. On social media, Robinhood will only share updates and general information using our verified Robinhood social media handles.
Robinhood Support will never do the following:
If you encounter any suspected scams via email, text message, phone calls, websites, or social media, report these to firstname.lastname@example.org. Please note: this email address is for reporting suspected phishing scams only. You will not receive a response from our team.
Help us investigate with the right information:
Reporting suspected scams helps our team identify and take down these sites and thwart attacks—your report helps protect you and other customers too.
If you’ve shared your Robinhood credentials with anyone else, you use the same password for a different account online, or you have another concern about your account’s security:
Review the devices which have accessed your account by going to Account > Settings > Your Devices in the app. Manually review and remove any devices you don’t recognize or no longer use.
Change your password immediately. A strong password contains at least 10 characters, includes uppercase and lowercase letters, numbers, and symbols—and is one you don’t use for any other app or service or share with anyone.
Enable Two-Factor Authentication (2FA). 2FA helps protect your account by requiring two sources of verification to sign into your account: something you know (your password) and something you have (a one-time code). Every time you log in or make changes to your account, you’ll be prompted for a verification code. This step helps protect your account, even if someone knows or guesses your password.
For more tips on how to help keep your account secure, visit our Help Center.
Scammers will target accounts that can be used to reset passwords or receive Two-Factor Authentication (2FA) codes. It’s critical to use strong security practices across all of your online accounts—especially for the email account associated with your Robinhood account and your phone provider (AT&T, Verizon, T-Mobile, etc).
Test your knowledge with Google’s Phishing Quiz
Still have questions? Contact Robinhood Support
By clicking a third-party URL or hyperlink, you’ll be accessing a third-party website. No monitoring is being performed of the information contained on the third-party website. Robinhood Markets, Inc. and its affiliates are not responsible for the information contained on the third-party website or your use of or inability to use such site and do not guarantee its accuracy or completeness.