How to identify and report scams
If you ever suspect that there’s unauthorized activity on your account, contact Robinhood Support immediately via the app or on the web at robinhood.com/contact.
Impersonation support scams
These scams are incredibly popular and are often found via search engine results or on social media—sometimes in the form of a promoted advertisement.
You should only contact Robinhood Support through the app or on the web at robinhood.com/contact. When you connect to Robinhood Support through chat or email, we’ll NEVER ask you for any account login details or two-factor authentication codes.
Many phone support scams direct you to call a fake Robinhood customer service number. Although we offer phone support through an in-app callback request, at this time we do not have a direct dial support number. Scammers will ask you to:
- Provide or verify personal information, account login details, or two-factor authentication codes
- Transfer money or crypto to them
- Download software designed to give them remote access to your computer or screen viewing capabilities
- Go to fake Robinhood login pages (hoping you’ll give them your login information)
ONLY request phone support from Robinhood through the app or by visiting robinhood.com/contact. At this time, we do not have a direct dial support phone number.
Robinhood Support will never:
- Ask you for your Robinhood account password or two-factor authentication (2FA) code
- Request you to download remote desktop access software
- Ask you for your account information or credentials for other trading platforms
- Send you links within text messages
- Ask you to create a Robinhood account, including a Robinhood Wallet account
- Ask you to send money or crypto through Robinhood or other apps (CashApp, Venmo, etc.) – never send money or crypto to anyone claiming to be from Robinhood
A social media account can impersonate Robinhood or an executive team member promising a payout, a promotion, or special support if you send them something in return.
Only engage with our authentic Robinhood social media handles. If someone is reposting a screenshot of what appears to be a Robinhood post, you can always go directly to our authentic handle to confirm whether the original post is legitimate or not. Do not engage with non-Robinhood handles promising you special help with your account.
Phishing
Phishing is a common way scammers try to trick you into giving them personal information such as an account email address and password, verification codes, Social Security number, or other personal information. Phishing attempts come via email, where scammers use different social engineering tactics to impersonate reputable senders like the IRS, your bank, or brokerage firm.
Other social engineering attempts may take the form of fake websites, as mentioned above, made to look like your applications, such as text messages, social media messages, profiles, phone calls, or postal letters pretending to be from Robinhood. When successful, these scammers can gain access to important accounts, such as your email or bank accounts that can result in identity theft, financial loss, or both.
- The sender’s email domain (the web address that comes after the @ symbol): While the sender name might include “Robinhood,” the email domain must be an authentic Robinhood domain, such as: @robinhood.com, @proxydocs.com, @proxypush.com, and @prospectusdocs.com (for shareholder-specific communication). Some fraudulent domain examples are: @robinh00d.com, @gmail.com, and @yahoo.com.
- Language: Look out for typos, grammatical mistakes, awkward language, or missing words or spaces.
- Links: Instead of clicking on links or buttons within emails, log in to the Robinhood app or Robinhood.com directly. Links in phishing emails could direct you to a fake website asking for sensitive information such as your email address and password, account information, or Social Security number.
- Downloads or attachments: Phishing emails may include attachments claiming to be a 1099 tax document or other important files. These frequently contain malware that can infect your device. Be especially wary of .zip, .exe, .doc files.
- Fake prizes or gifts: Scammers may also contact you with attractive offers for free stock or other enticing deals to lure you in. Always be careful when clicking on links in social media messages, text messages, and emails that you don’t expect or recognize—especially if they sound too good to be true. On social media, Robinhood will only share updates and general information using our verified Robinhood social media handles.
- ONLY request phone or chat support from Robinhood through the app or by visiting robinhood.com/contact. At this time, we do not have a direct dial support phone number.
- Only download and use the authentic Robinhood app available in the Google Play store and Apple App Store.
- From your computer, only sign in through Robinhood.com to access your account and download items, like your tax forms.
Your personal email and phone provider security matter
When you request a password reset link for a site, where does that link typically go? Your personal email. Use a strong, unique password (10+ characters) and two-factor authentication (2FA) on your personal email associated with your Robinhood account to stay safe.
We recommend doing the same with your online account for your phone provider (AT&T, Verizon, T-Mobile, and so on). This helps protect against SIM swapping, when a scammer bribes or convinces the phone carrier to switch the phone number associated with your device to theirs.
Crypto scams
Crypto scams are becoming increasingly common. Crypto transfers can’t be reversed or undone, and Robinhood can’t reimburse you for crypto transfers that you authorize. This makes crypto scams incredibly lucrative for scammers.
Crypto scams present in various forms, however these are some of the most common:
- Transfer scams. Transferring your tokens or NFTs to a scammer, either with the expectation of receiving something in return, or under the guise of false trust. This includes romance scams where scammers attempt to gain your trust after meeting you on a dating site or social media, only to persuade you to give up your crypto.
- Phishing scams. Interacting with fake marketplaces, social media accounts, giveaway offers, and unsolicited airdropped NFTs that contain phishing links designed to gather your personal information or sensitive wallet information (e.g. secret recovery phrase), or that are embedded with malicious smart contracts designed to give the scammer access to your tokens, NFTs, or entire wallet.
- Pump and dump scams. Where scammers rapidly and artificially inflate the price of a token or NFT and then sell it to you when the value is high, leaving you stuck with a token or NFT that has little-to-no real value.
- Rug pull scams. Where scammers attract investors, but then abandon the project and disappear with project funds.
- Counterfeit NFTs. These NFTs look like authentic and oftentimes popular NFTs, but in reality are fake, hold no actual value, and are designed solely to steal your crypto.
- Never share your secret recovery phrase with anyone. Robinhood will never ask you for your secret recovery phrase. Only enter your recovery phase when you are recovering your wallet in the Robinhood Wallet app.
- Be wary of suspicious phishing, social engineering, and scam attempts. This includes airdrops, emails, text messages, social media messages, and fraudulent websites that ask for your personal information, contain unexpected NFTs, offer financial advice, etc. When in doubt, verify the authenticity of any request before taking action.
- Before signing a transaction with your wallet, make sure to check the transaction details. It’s possible for scammers to access your funds if you sign a transaction, so only approve transactions if you trust the sender and confirm the transaction is the one you intend to make.
- Only transact with entities and individuals that you know and trust. This includes connecting to dapps, interacting with NFTs, sending and receiving NFTs, and so on. Exercise caution while forming online relationships. Beware of promises of “low investments and huge returns.” If it’s too good to be true, it probably is. Also, if someone you’ve recently met offers you financial advice, get a second opinion from someone you know and trust. Especially before you send money, crypto, or NFTs to an unknown account or person.
- Do your research. This means investing your digital assets in well-known and credit-worthy platforms. If it’s a familiar crypto company they’re referencing, type the URL yourself and do your own research instead of trusting their link. As it relates to NFTs, make sure to review the transaction history of an NFT before interacting with it, cross-check NFT prices, and review the collection information.
Take action and report
If you encounter any suspected scams in email, text messages, phone calls, websites, or social media, or while interacting with Robinhood Wallet, report them to reportphishing@robinhood.com. Only use this email address to report suspected scams. You won't receive a response from our team.
Help us investigate with the right information:
- Email: Include full email headers. See how to do that here
- Text message: Screenshot the message and include the number that contacted you
- Phone call: Include the phone number from the call and share as much detail as possible
- Website or social media account: Send the full URL or handle and how you found it (such as through a search or a direct message)
- Robinhood Wallet: Include the full wallet asddress, or screenshot of a scam NFT
Reporting suspected scams helps Robinhood identify and take down these sites and thwart attacks—your report can help protect your account and others too.
If you shared your Robinhood credentials with anyone else, used the same password for a different online account, or are concerned about your account’s security:
- Remove unknown devices. Review and remove any devices you don’t recognize or no longer use.
- Change your password immediately. A strong password contains at least 10 characters, includes uppercase and lowercase letters, numbers, and symbols—and is one you don’t use for any other app or service or share with anyone.
- Enable Two-Factor Authentication (2FA). 2FA helps protect your account by requiring two sources of verification to sign into your account: something you know (your password) and something you have (a one-time code). Every time you log in or make changes to your account, you’ll be prompted for a verification code. This step helps protect your account, even if someone knows or guesses your password.
Contact Robinhood Support immediately through the app or on the web at robinhood.com/contact if you notice any unusual logins or if you see activity you don’t recognize.
For more tips on how to help keep your account secure, see Security best practices.
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Disclosures
By opening a third-party URL or hyperlink, you’ll be accessing a third-party website. No monitoring is being performed of the information contained on the third-party website. Robinhood Markets, Inc. and its affiliates are not responsible for the information contained on the third-party website or your use of or inability to use such site and do not guarantee its accuracy or completeness.
Brokerage services are offered through Robinhood Financial LLC, (“RHF”) a registered broker dealer (member SIPC) and clearing services through Robinhood Securities, LLC, (“RHS”) a registered broker dealer (member SIPC). Crypto services are offered through Robinhood Crypto, LLC (“RHC”) (NMLS ID: 1702840). The Robinhood Money spending account is offered through Robinhood Money, LLC (“RHY”) (NMLS ID: 1990968), a licensed money transmitter. The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard® International Incorporated. RHF, RHY, RHC and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. RHF, RHY, RHC and RHS are not banks. Securities products offered by RHF are not FDIC insured and involve risk, including possible loss of principal.
Crypto held in RHC accounts are not covered by FDIC or SIPC protections and are not regulated by FINRA. RHY products are not subject to SIPC coverage but funds held in the Robinhood Money spending account and Robinhood Cash Card account may be eligible for FDIC pass-through insurance (see the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement).
Options trading entails significant risk and is not appropriate for all customers. As a customer, you must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.
Commission-free trading of stocks, ETFs and options refers to $0 commissions for Robinhood Financial self-directed individual cash or margin brokerage accounts that trade U.S. listed securities and certain OTC securities electronically. Keep in mind, other fees such as trading (non-commission) fees, Gold subscription fees, wire transfer fees, and paper statement fees may apply to your brokerage account. See Robinhood Financial’s Fee Schedule to learn more.