How to identify and report scams
If you ever suspect that there’s unauthorized activity on your account, contact Robinhood Support immediately.
These scams are incredibly popular and are often found via search engine results or on social media—sometimes as a promotion.
You should only contact Robinhood Support through the app or on the web at robinhood.com/contact. When you connect to Robinhood Support through chat or email, we’ll NEVER ask you for any account login details or two-factor authentication codes.
Many phone support scams direct you to call a fake Robinhood customer service number. Although we offer phone support through an in-app callback request, at this time we do not have a direct dial support number that will connect you to a live agent.
Scammers will ask you to:
ONLY request phone support from Robinhood through the app or by visiting robinhood.com/contact. At this time, we do not have a direct dial support phone number that will connect you to a live agent.
Robinhood Support will never:
A social media account can impersonate Robinhood or an executive team member promising a payout, a promotion, or special support if you send them something in return.
Only engage with our authentic Robinhood social media handles. If someone is reposting a screenshot of what appears to be a Robinhood post, you can always go directly to our authentic handle to confirm whether the original post is legitimate or not. Do not engage with non-Robinhood handles promising you special help with your account.
Phishing is a common way scammers try to trick you into giving them personal information such as an account email address and password, verification codes, Social Security number, or other personal information. Phishing attempts come via email, where scammers use different social engineering tactics to impersonate reputable senders like the IRS, your bank, or brokerage firm.
Other social engineering attempts leverage fake websites, text messages, social media messages and profiles, phone calls, or postal letters pretending to be from Robinhood. When successful, these scammers can gain access to important accounts, such as your email or bank accounts that can result in identity theft, financial loss, or both.
Your personal email and phone provider security matter.
When you request a password reset link for a site, where does that link typically go? Your personal email. Use a strong, unique password (10+ characters) and two-factor authentication (2FA) on your personal email associated with your Robinhood account to stay safe.
We recommend doing the same with your online account for your phone provider (AT&T, Verizon, T-Mobile, and so on). This helps protect against SIM swapping, when a scammer bribes or convinces the phone carrier to switch the phone number associated with your device to theirs.
Crypto scams are becoming increasingly common. Crypto transfers can’t be reversed or undone, and Robinhood can’t reimburse you for crypto transfers that you authorize. This makes crypto scams incredibly lucrative for scammers.
Crypto scams present in various forms, however these are some of the most common:
Payment scams are all too common, and a scammer’s tactics to steal your money and assets are always changing. Robinhood is not liable for any payments made in connection with a third party scam or if you make a mistake in providing payment information to third parties.To avoid scams, make sure that you only interact with people you know and trust and carefully review all information before sending a payment.
Here are some of the most common payment scams:
If you encounter any suspected phishing scams in email, text messages, phone calls, websites, or social media, or while interacting with Robinhood Wallet, report them to firstname.lastname@example.org. Only use this email address to report suspected phishing scams. You won't receive a response from our team.
Help us investigate with the right information:
If you encounter any suspected payment scams in Pay & Request, contact Robinhood Support immediately through the app or on the web at robinhood.com/contact.
Remember, Robinhood will never ask you for your login info, two-factor authentication (2FA) code, or your secret recovery phrase for your Robinhood Wallet.
Reporting suspected scams helps Robinhood identify and take down these sites and thwart attacks—your report can help protect your account and others too.
If you shared your Robinhood credentials with anyone else, used the same password for a different online account, or are concerned about your account’s security:
Contact Robinhood Support immediately through the app or on the web at robinhood.com/contact if you notice any unusual logins or if you see activity you don’t recognize.
For more tips on how to help keep your account secure, see Security best practices.
By opening a third-party URL or hyperlink, you’ll be accessing a third-party website. No monitoring is being performed of the information contained on the third-party website. Robinhood Markets, Inc. and its affiliates are not responsible for the information contained on the third-party website or your use of or inability to use such site and do not guarantee its accuracy or completeness.
Brokerage services are offered through Robinhood Financial LLC, (“RHF”) a registered broker dealer (member SIPC) and clearing services through Robinhood Securities, LLC, (“RHS”) a registered broker dealer (member SIPC). Crypto services are offered through Robinhood Crypto, LLC (“RHC”) (NMLS ID: 1702840). The Robinhood Money spending account is offered through Robinhood Money, LLC (“RHY”) (NMLS ID: 1990968), a licensed money transmitter. The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard® International Incorporated. RHF, RHY, RHC and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. RHF, RHY, RHC and RHS are not banks. Securities products offered by RHF are not FDIC insured and involve risk, including possible loss of principal.
Cryptocurrencies held in RHC accounts are not covered by FDIC or SIPC protections and are not regulated by FINRA. RHY products are not subject to SIPC coverage but funds held in the Robinhood Money spending account and Robinhood Cash Card account may be eligible for FDIC pass-through insurance (see the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement).
Options trading entails significant risk and is not appropriate for all customers. As a customer, you must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.
Commission-free trading of stocks, ETFs and options refers to $0 commissions for Robinhood Financial self-directed individual cash or margin brokerage accounts that trade U.S. listed securities and certain OTC securities electronically. Keep in mind, other fees such as trading (non-commission) fees, Gold subscription fees, wire transfer fees, and paper statement fees may apply to your brokerage account. See Robinhood Financial’s Fee Schedule to learn more.