Pay & Request security and privacy

If you think that someone has violated our App Use Standards, you can block and/or report their profile on Robinhood.

1. Select Spending (dollar icon)
2. Locate and select the customer’s profile in your Recent History or select Pay or Request and search for the customer’s profile
3. Select the three dots on the customer’s profile
4. Select Block

In reverse, you can also select Unblock.

When you block someone:

• The blocked person will no longer be able to search and view your profile page
• You’ll no longer be able to send or request money from each other
• The blocked person won’t be notified that you’ve blocked them
• You can view people you’ve blocked in your spending account settings.

You can report profiles on Robinhood for inappropriate profile pictures, usernames, or transaction memos that violate our App Use Standards. To keep you safe, they won’t be notified that you reported them.

To report usernames or profile pictures:

1. Select Spending (dollar icon)
2. Find and select the customer’s profile in your Recent History or select Pay or Request and search for the customer’s profile
3. Select the three dots on the customer’s profile
4. Select Report
5. Select Username or Profile picture
6. Choose the reason you’d like to report the content. If you select Scam or fraud or Something else, you’ll be asked to provide a description of the issue.
7. Select Submit report

To report memos:

1. Select Spending (dollar icon)
2. Find and select the transaction in your Recent History
3. Select the three dots on the transaction
4. Select Report
5. Select Memo
6. Choose the reason you’d like to report the content. If you select Scam or fraud or Something else, you’ll be asked to provide a description of the issue.
7. Select Submit report

We’ll review the profile for suspicious activity or policy violations, as described in our App Use Standards.

Payment scams are very common, and the best way to avoid them is only sending money to people you know and trust. For more information on how to spot payment scams and protecting yourself, check out how to identify and report scams.

When paying and requesting money, make sure that you’re following our App Use Standards. Our App Use Standards apply to all types of content on Robinhood, including your profile picture, username, and your transactions with others. We appreciate your help in keeping Robinhood a safe place for everyone.