If you notice something wrong with a transaction from your Robinhood checking or savings account, we’re here to help.

To submit a dispute in the app, find the transaction in your history and select Report an issue on the transaction details to start the dispute process.

Different types of transactions have different dispute processes. Here are some examples:

• ACH transfers: Transfers to or from external bank accounts
• Internal transfers: Instant transfers between your Robinhood accounts
• Cash delivery: When you’ve requested physical cash
• Debit card purchases: Charges made with your Robinhood debit card
• ATM withdrawals: Cash withdrawn from ATMs using your Robinhood card

Once you know the transaction type, you’ll be asked to answer a few questions so we can better understand the issue. Here are examples of what we might ask:

For unauthorized transactions

• Are you in possession of your device?
• Was your device lost or stolen? If yes, when?
• Did someone else access your account?

For debit card disputes

• Was a charge duplicated or canceled?
• Did you already pay for the item another way?
• Was the merchandise not received or not as described?

For transfers

• Did the money arrive?
• Was the amount correct?
• Were the account details accurate?

Having documentation like receipts, screenshots, tracking numbers, or email confirmations can help speed up this process.

After you’ve submitted your dispute:

• Debit card disputes: These can take up to 90 days to resolve.
• ACH transfers, internal transfers, ATM, and other issues: These can take up to 45 days to resolve.

We’ll keep you informed every step of the way, and you’ll receive updates in the app or by email. If the dispute isn’t resolved within 10 days, you’ll receive a provisional credit.

You can also submit a dispute by contacting support directly or writing to us at 85 Willow, Menlo Park, CA 94025. If writing in via physical mail, you must (1) tell us your name and account number (if any), (2) describe the error or the transfer you are unsure about, or why you need more information, and (3) provide the dollar amount of the suspected error.

Robinhood is a financial technology company, not a bank. Banking services are provided by Coastal Community Bank, Member FDIC.