TurboTax Troubleshooting

Why won’t my file upload?

TurboTax only supports .csv file uploads, so you might have trouble if the file you’re uploading is an Excel file. Make sure the end of your file name says .csv, not .xls or .xlsx.

What are the transaction limits for document uploads?

TurboTax supports Robinhood customers with extensive trading history; however, if you made 1,500 or more equity and options trades or 2,250 or more cryptocurrency trades in the filing year, you may experience difficulty uploading your tax forms directly into TurboTax. You can upload your transaction history by following their instructions.

Transactions beyond these limits need to be entered manually.

If you wish to upload your crypto transactions to TurboTax, you will need to sign up for TurboTax Premier or higher.

How do I get my TurboTax discount?

You can claim a discount of up to $20 and begin filing by following this link: http://turbotax.intuit.com/affiliate/robinh2.*

Where can I get more information about TurboTax?

You can find more information about TurboTax, or contact TurboTax Support, at the following link - https://ttlc.intuit.com/

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