Device approvals

Device approvals add an extra layer of security to your Robinhood account. Any time someone tries to log in with a new device, we will notify your mobile devices to verify it’s really you taking the action. You can either approve the notification to complete the action, or deny it to block the action and secure your account instantly.

In some cases, you may need to complete additional identity verification steps to ensure your account’s security. These measures are designed to protect your account and keep it safe. Verifying it’s you has more details.

What to do with an unexpected device approval

If you receive an unexpected notification on your device and it isn’t you taking the action:

  1. Review the activity and select Deny to block the attempt
  2. Immediately change your password
  3. Reach out to support to remove any devices associated with your account that you do not recognize

Linked devices (Bitstamp accounts)

  • After you log in with your password and an SMS code, your device is linked to your account for up to 180 days.
  • On a linked device, you use Face ID or your PIN to return to the app and to confirm withdrawals.
  • After 180 days, or if you are logged out, you will need to log in again with your password and an SMS code.
  • When you confirm a withdrawal, the app creates a one-time authorization for that exact amount and recipient, so it cannot be reused for a different transfer.

Sign in with a new device

Check out Sign in with a new device for more details and steps for adding a new device to your Robinhood account.

Disclosures

Bitstamp Europe S.A., an entity incorporated in Luxembourg with company number B196856, having its registered office at 40, Avenue Monterey, L-2163 Luxembourg, and authorised by the Commission de Surveillance du Secteur Financier (CSSF) in Luxembourg as a payment institution (licence number Z00000012) and crypto-assets service provider (licence number N00000003). Investments in crypto-assets involve significant risks and may not be suitable for all investors. Please read the Risk Warning before investing in crypto-assets.

Robinhood Europe, UAB ("RHEU" or "Robinhood") (company code: 306377915) is authorized and regulated by the Bank of Lithuania ("BoL") as a financial brokerage firm, crypto-asset service provider, and payment institution. RHEU’s registered address is: Vilniaus g. 33-201, LT-01402 Vilnius, Lithuania; website. RHEU’s corporate data is collected and stored with the Register of Legal Entities of the Republic of Lithuania.

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