Verify it's you

To protect your account and meet security rules, we ask you to confirm it's you when you log in, reset your password, or withdraw money or crypto. We do this with two independent checks: something you know, such as your password or PIN, and something you have, such as your verified phone or your linked device.

What you will be asked

Logging in with your email and password: Your password, then a one-time code sent by SMS to your verified phone number.
Returning to the app on a device you've already linked: Face ID (or other device biometrics) or your app PIN.
Withdrawing money to a bank account, or withdrawing stablecoins: You review the amount and recipient on screen, then confirm with Face ID or your PIN. If that isn't available, we send an SMS code instead.
Resetting your password: You must be logged out. We send a reset link to your email, then an SMS code to your verified phone number.
Changing your phone number or email: Contact support and we will verify your identity.

Withdrawal confirmation

When you confirm a withdrawal, a one-time authorization is created for that exact amount and recipient. If either changes, you will need to confirm again. SMS codes for withdrawals show the amount, currency, and the last digits of the recipient, so check them before entering the code. Never share a code with anyone.

If you are connecting your Bitstamp account to the Robinhood app

SMS codes replace your authenticator app code.
You need a verified phone number that can receive SMS. Make sure to confirm yours is correct.

FAQ

What is a device approval?

Device approvals add an extra layer of security to your Robinhood account. Learn more about device approvals.

Why is Robinhood asking me to submit a selfie?

If we need to verify your identity, for example to update your phone number or email, we may ask for a three-point selfie and a photo of a valid government ID. A selfie isn't part of the standard login steps.

Is my biometric data safe?

Yes, your biometric data is securely stored and used only to protect your account. We retain it in accordance with financial regulations and Robinhood’s Privacy Policy.

I was asked to submit an SMS, but can not receive it

Reach out to support to update your phone number. If you are trying to log in and can not receive the SMS code, select I need help. You will be given an option to resend code, or verify using a different method, or can contact support.

When you change your phone number in order to log in, we will ask you to verify your identity to ensure your account's security.

I submitted a three-point-selfie, why am I running into an error?

Make sure you're in a well-lit space and remove any glasses, hats, or face coverings. Your full face, shoulders, and the ID you're holding should all be visible.

I was asked to submit an ID, why am I running into an error?

Make sure you have the right ID type that you specified in the flow
You are in an evenly lit room and your photo ID does not have a glare
If you are on a web device, retry with a mobile device

I was asked to submit a code sent to my email, but did not receive it

You can change your email with Robinhood as long as you have access to the phone number associated with your account. You can view the email address associated with your account in Settings, and update it, if necessary.

Disclosures

Bitstamp Europe S.A., an entity incorporated in Luxembourg with company number B196856, having its registered office at 40, Avenue Monterey, L-2163 Luxembourg, and authorised by the Commission de Surveillance du Secteur Financier (CSSF) in Luxembourg as a payment institution (licence number Z00000012) and crypto-assets service provider (licence number N00000003). Investments in crypto-assets involve significant risks and may not be suitable for all investors. Please read the Risk Warning before investing in crypto-assets.

Robinhood Europe, UAB ("RHEU" or "Robinhood") (company code: 306377915) is authorized and regulated by the Bank of Lithuania ("BoL") as a financial brokerage firm, crypto-asset service provider, and payment institution. RHEU’s registered address is: Vilniaus g. 33-201, LT-01402 Vilnius, Lithuania; website. RHEU’s corporate data is collected and stored with the Register of Legal Entities of the Republic of Lithuania.

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Still have questions? Contact Robinhood Support