Account

You can manage your privacy preferences, such as password and device security, in the app in Settings → Security and privacy.

Change my password

If you are logged into your Robinhood Crypto account, you can easily change your password. When creating a new password, make sure it is at least 10 characters and is not a password that you have recently used.

1. Select Account (person icon) → Security and privacy → Change password
2. Enter your current account password
3. Enter a new password
4. Re-enter new password
5. Select Submit

2-factor authentication

2-factor authentication (2FA) helps protect your Robinhood Crypto account by requiring two sources of verification to sign in: something you know (your password) and something you have (your mobile device). Every time you log in or make changes to your Robinhood Crypto account, you will get a request for a verification code.

All Robinhood Crypto accounts are protected with 2FA for new devices. This is a layer of security applied to all Robinhood Crypto accounts to keep your Robinhood Crypto account secure.

How it works

2FA can verify your identity by SMS. You will get a one-time code sent through SMS on your mobile device.

Personal information

You can access your personal information and investor profile information by going to Account (person icon) → Account settings → Personal information.

Notifications

You can choose to get push and/or email notifications for the following:

• Transfer activity
• Crypto orders
• Promotions
• Referrals
• Price alerts (push only)

Transfer activity Notifications include information and status updates about your deposit and withdrawal activity with your bank.

Crypto orders Notifications include information and status updates about your crypto market buy and sell orders.

Promotions Notifications include information about new features, product updates, and new reward opportunities.

Referrals Notifications include information about our referral program, including new referral promotions, and status updates about your active referrals.

Price alerts Price alerts include the following types of notifications you can get for crypto that you currently hold:

• Price changes: When the price of crypto increases and decreases by at least 5% or 10%—you get to choose the threshold. You can get a maximum of 1 price change alert per hour and a maximum of 3 per day for each crypto.
• 52-week highs and lows: When the price of crypto reaches its highest or lowest price in a 52-week period. You can get a maximum of 1 high and low alert per week for each crypto you hold.
• Popular price alerts: When the price of top crypto reaches a threshold that Robinhood customers frequently use for limit orders and that have been popular in the past. There’s no limit to these notifications.

You can turn notifications on and off in the app by going to Account (person icon) → Account settings → Notifications. Then toggle the switch On or Off to adjust your notification preferences.

Account deactivation

If you want to deactivate your account, email us at cryptoeusupport@robinhood.com.

Support

If you have questions or need help with your account, you can email us anytime at cryptoeusupport@robinhood.com, and we will get back to you as soon as possible.