To sign in to your Robinhood account on a new device, the steps will depend on whether you have access to your old device or have Passkeys (iOS only) set up.

In some cases, you may need to complete additional identity verification steps to keep your account secure. These measures are designed to protect your account and keep it safe. Review Verifying it’s you for more details.

We take your security very seriously, so some services or functionalities may be unavailable when signing in from a new, untrusted device. These services include actions like crypto withdrawals.

To resume these services, you may have to verify your identity via one or more of the following:

• Device approval
• SMS one-time-code
• A three-point selfie
• A photo of the front and back of a valid government ID

Device approvals

Device approvals are an extra level of security meant to help keep your Robinhood account safe. Any time you update your account information or log in to Robinhood on a new device, we will send a notification to each of your mobile devices to verify it is really you taking the action. You can either approve the notification to complete the action, or deny it to help secure your Robinhood account instantly.

If you are asked to submit an SMS, but cannot receive it

1. In the app or on the web, enter your email address and password
2. On the login verification screen, select Need help?
3. Choose a different verification method
4. Update phone number and follow the instructions

Robinhood Europe, UAB (“RHEU” or “Robinhood”) (company code: 306377915) is authorized and regulated by the Bank of Lithuania (“BoL”) as a financial brokerage firm and a crypto-asset service provider. RHEU’s registered address is: Vilniaus g. 33-201, LT-01402 Vilnius, Lithuania; website.