Cash Management security features
Cash Management is no longer accepting new customers at this time.
Cash Management has the following security features. Review What to do if your debit card is lost or stolen to learn more.
Your Robinhood debit card comes with Mastercard Zero Liability protection. Your protection applies to purchases that you make in the store, online, or via a mobile device. If you notice any unauthorized transactions, you can contact support with the transactions in question and we’ll help investigate your claim and work to return your money.
Every transaction that you make is run through several different fraud checks. If we think that the purchase is fraudulent, we’ll decline the transaction and send you a notification. If this transaction was incorrectly flagged, you’ll be able to acknowledge the transaction and try again. If it was a fraudulent transaction, you’ll be able to lock your card and report it stolen right in your app.
Location protection helps protect you from potential fraudsters using your card far away from your actual location. We determine your location based on the location of your mobile phone. For example, if you’re in Arizona (based on location information from your phone) but your card is swiped in Wyoming, we’ll decline that transaction. Location Protection is optional, and it only works if you’re sharing your location with Robinhood. If you’re going to be spending money away from your phone, you can always turn Location Protection off in your app.
Locking your card prevents all future transactions on your card. If someone (including you) tries to use your card, they’ll get declined and we’ll send you a push notification and email. You can lock or unlock your card at any time in Cash → your debit card → Lock Card. Keep in mind that locking your card won’t prevent pending transactions from settling or changing.
Locking withdrawals prevents all future non-originated withdrawals from your individual investing account. If someone (including you) tries to make a withdrawal, the transfer will fail and we’ll send you a push notification, inbox message, and email. You can lock or unlock withdrawals at any time in Cash → Lock Withdrawals. Keep in mind that locking withdrawals doesn’t lock your debit card.
We’ll send you a push notification every time your card is used. We’ll let you know the merchant and the purchase amount so you can stay on top of your spending. You can also disable these notifications altogether if you’d like. If you don’t recognize the purchase, you can lock your card or report it stolen right in your app. Contact us immediately about any purchases in question.
To report your card as lost, stolen, or damaged, go to Cash → debit card → I have a problem. If you don’t have your app handy, contact us immediately to report your card lost or stolen.
Once you report your card as lost or stolen, your card will be canceled and we’ll issue you new card information, free of charge. If you’ve opted in to a physical debit card, we’ll also mail you a new card. It should arrive within 2 weeks. In the meantime, you can activate your card and use it online and with Apple Pay, Google Pay or Samsung Pay.
For any fraudulent charges, submit a dispute.
For more information about the terms applicable to the Robinhood debit card, review the Robinhood Debit Card Agreement.
The Robinhood debit card is issued by Sutton Bank, member FDIC, pursuant to license by Mastercard® International Incorporated. Neither Robinhood Financial LLC nor any of its affiliates are banks.