What are the different dispute types and how do I use them?
Cash Management is no longer accepting new customers at this time. If you currently use Cash Management, you can sign up to switch to the Robinhood spending account.
In most cases, talking directly to a merchant about your transaction is much faster than beginning the dispute process. When you dispute a charge on your account, we will ask you why you’re disputing the charge. We must collect detailed information about your dispute so that we can help you protect your account.
Here are the possible transaction types you can select when filling out a dispute form.
a. If you see a charge on your account that looks wholly unfamiliar. Sometimes this is fairly obvious, such as if you see a charge made on your account from another state or different location from where you live. Sometimes unauthorized transactions can look obviously fraudulent, which is why we will need details about who has had access to your PIN (if anyone).
a. Choose this if you’ve paid for merchandise or a service and never received it.
b. If this is a securities-related transaction (as in: if you used your Robinhood card to purchase stocks elsewhere), our agents may take additional time reviewing this transaction to remain compliant with regulatory requirements as a broker-dealer.
a. Choose this if you were expecting to pay one amount and were charged a different amount. This can go in either direction: you can dispute a charge where you have paid more or less than the agreed-upon amount.
a. Choose this when you withdraw money from an ATM and the ATM does not release the proper amount.
a. Choose this if a merchant told you to expect a refund from a recent purchase, but that refund didn’t come through.
a. Choose this when you authorize one transaction, but the merchant charges you multiple times for the same item.
a. Choose this when there’s a problem with the item or service you paid for.
a. Choose this if you were charged after you stopped a recurring payment.
a. Choose this if you paid for this transaction with another method but your Robinhood card was charged instead.