What are the different dispute types and how do I use them?
Cash Management is no longer accepting new customers at this time.
In most cases, talking directly to a merchant about your transaction is much faster than beginning the dispute process. When you dispute a charge on your account, we’ll ask you why you’re disputing the charge. We must collect detailed information about your dispute so that we can help you protect your account.
The following are a few possible transaction types you can select when filling out a dispute form.
If you see a charge on your account that looks wholly unfamiliar, such as a charge made on your account from another state or different location from where you live. Sometimes unauthorized transactions can look obviously fraudulent, and we’ll need details about who has had access to your PIN (if anyone).
Choose this if you’ve paid for merchandise or a service and never received it.
If this is a securities-related transaction, such as if you used your Robinhood card to purchase stocks elsewhere, our agents may need additional time to review the transaction and remain compliant with regulatory requirements as a broker-dealer.
Choose this if you were expecting to pay one amount and were charged a different amount. You can dispute a charge where you have paid more or less than the agreed-upon amount.
Choose this when you withdraw money from an ATM and the ATM doesn’t release the proper amount.
Choose this if a merchant told you to expect a refund from a recent purchase, but that refund didn’t come through.
Choose this when you authorize one transaction, but the merchant charges you multiple times for the same item.
Choose this when there’s a problem with the item or service you paid for.
Choose this if you were charged after you stopped a recurring payment.
Choose this if you paid for this transaction with another method but your Robinhood card was charged instead.