What are the different dispute types and how do I use them? | Robinhood

What are the different dispute types and how do I use them?

Note

Cash Management is no longer accepting new customers at this time.

In most cases, talking directly to a merchant about your transaction is much faster than beginning the dispute process. When you dispute a charge on your account, we’ll ask you why you’re disputing the charge. We must collect detailed information about your dispute so that we can help you protect your account.

The following are a few possible transaction types you can select when filling out a dispute form.

  1. Unauthorized transaction - I didn’t approve this transaction

If you see a charge on your account that looks wholly unfamiliar, such as a charge made on your account from another state or different location from where you live. Sometimes unauthorized transactions can look obviously fraudulent, and we’ll need details about who has had access to your PIN (if anyone).

  1. Didn’t receive the good or service

Choose this if you’ve paid for merchandise or a service and never received it.

If this is a securities-related transaction, such as if you used your Robinhood card to purchase stocks elsewhere, our agents may need additional time to review the transaction and remain compliant with regulatory requirements as a broker-dealer.

  1. Incorrect billed amount

Choose this if you were expecting to pay one amount and were charged a different amount. You can dispute a charge where you have paid more or less than the agreed-upon amount.

  1. Funds not disbursed

Choose this when you withdraw money from an ATM and the ATM doesn’t release the proper amount.

  1. Credit not processed

Choose this if a merchant told you to expect a refund from a recent purchase, but that refund didn’t come through.

  1. Duplicate transaction

Choose this when you authorize one transaction, but the merchant charges you multiple times for the same item.

  1. Defective merchandise

Choose this when there’s a problem with the item or service you paid for.

  1. Canceled recurring payment

Choose this if you were charged after you stopped a recurring payment.

  1. Paid by other means

Choose this if you paid for this transaction with another method but your Robinhood card was charged instead.

Was this article helpful?
Reference No. 3147697
Still have questions? Contact Robinhood Support
PARTICIPATION IS POWER™

Brokerage services are offered through Robinhood Financial LLC, (RHF) a registered broker dealer (member SIPC) and clearing services through Robinhood Securities, LLC, (RHS) a registered broker dealer (member SIPC). Cryptocurrency services are offered through Robinhood Crypto, LLC (RHC) (NMLS ID: 1702840). Robinhood Crypto is licensed to engage in virtual currency business activity by the New York State Department of Financial Services. The Robinhood spending account is offered through Robinhood Money, LLC (RHY) (NMLS ID: 1990968), a licensed money transmitter. A list of our licenses has more information. The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard®. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. RHF, RHY, RHC and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. RHF, RHY, RHC and RHS are not banks. Products offered by RHF are not FDIC insured and involve risk, including possible loss of principal. RHC is not a member of FINRA and accounts are not FDIC insured or protected by SIPC. RHY is not a member of FINRA, and products are not subject to SIPC protection, but funds held in the Robinhood spending account and Robinhood Cash Card account may be eligible for FDIC pass-through insurance (review the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement).

Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.

Commission-free trading of stocks, ETFs and options refers to $0 commissions for Robinhood Financial self-directed individual cash or margin brokerage accounts that trade U.S. listed securities and certain OTC securities electronically. Keep in mind, other fees such as trading (non-commission) fees, Gold subscription fees, wire transfer fees, and paper statement fees may apply to your brokerage account. Check out Robinhood Financial’s Fee Schedule for details.

© 2024 Robinhood. All rights reserved.
Follow us on

Brokerage services are offered through Robinhood Financial LLC, (RHF) a registered broker dealer (member SIPC) and clearing services through Robinhood Securities, LLC, (RHS) a registered broker dealer (member SIPC). Cryptocurrency services are offered through Robinhood Crypto, LLC (RHC) (NMLS ID: 1702840). Robinhood Crypto is licensed to engage in virtual currency business activity by the New York State Department of Financial Services. The Robinhood spending account is offered through Robinhood Money, LLC (RHY) (NMLS ID: 1990968), a licensed money transmitter. A list of our licenses has more information. The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard®. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. RHF, RHY, RHC and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. RHF, RHY, RHC and RHS are not banks. Products offered by RHF are not FDIC insured and involve risk, including possible loss of principal. RHC is not a member of FINRA and accounts are not FDIC insured or protected by SIPC. RHY is not a member of FINRA, and products are not subject to SIPC protection, but funds held in the Robinhood spending account and Robinhood Cash Card account may be eligible for FDIC pass-through insurance (review the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement).

Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.

Commission-free trading of stocks, ETFs and options refers to $0 commissions for Robinhood Financial self-directed individual cash or margin brokerage accounts that trade U.S. listed securities and certain OTC securities electronically. Keep in mind, other fees such as trading (non-commission) fees, Gold subscription fees, wire transfer fees, and paper statement fees may apply to your brokerage account. Check out Robinhood Financial’s Fee Schedule for details.

© 2024 Robinhood. All rights reserved.