What are the different dispute types and how do I use them?

Note

Cash Management is no longer accepting new customers at this time. If you currently use Cash Management, you can sign up to switch to the Robinhood spending account.

In most cases, talking directly to a merchant about your transaction is much faster than beginning the dispute process. When you dispute a charge on your account, we will ask you why you’re disputing the charge. We must collect detailed information about your dispute so that we can help you protect your account.

Here are the possible transaction types you can select when filling out a dispute form.

  1. Unauthorized transaction - I didn’t approve this transaction

a. If you see a charge on your account that looks wholly unfamiliar. Sometimes this is fairly obvious, such as if you see a charge made on your account from another state or different location from where you live. Sometimes unauthorized transactions can look obviously fraudulent, which is why we will need details about who has had access to your PIN (if anyone).

  1. Didn’t receive the good or service

a. Choose this if you’ve paid for merchandise or a service and never received it.

b. If this is a securities-related transaction (as in: if you used your Robinhood card to purchase stocks elsewhere), our agents may take additional time reviewing this transaction to remain compliant with regulatory requirements as a broker-dealer.

  1. Incorrect billed amount

a. Choose this if you were expecting to pay one amount and were charged a different amount. This can go in either direction: you can dispute a charge where you have paid more or less than the agreed-upon amount.

  1. Funds not dispersed

a. Choose this when you withdraw money from an ATM and the ATM does not release the proper amount.

  1. Credit not processed

a. Choose this if a merchant told you to expect a refund from a recent purchase, but that refund didn’t come through.

  1. Duplicate transaction

a. Choose this when you authorize one transaction, but the merchant charges you multiple times for the same item.

  1. Defective merchandise

a. Choose this when there’s a problem with the item or service you paid for.

  1. Cancelled recurring payment

a. Choose this if you were charged after you stopped a recurring payment.

  1. Paid by other means

a. Choose this if you paid for this transaction with another method but your Robinhood card was charged instead.

Reference No. 20210311-1559523-4681146
Still have questions? Contact Robinhood Support

Brokerage services are offered through Robinhood Financial LLC, (“RHF”) a registered broker dealer (member SIPC) and clearing services through Robinhood Securities, LLC, (“RHS”) a registered broker dealer (member SIPC). Cryptocurrency services are offered through Robinhood Crypto, LLC (“RHC”) (NMLS ID: 1702840). Robinhood Crypto is licensed to engage in virtual currency business activity by the New York State Department of Financial Services. The spending account is offered through Robinhood Money, LLC (“RHY”) (NMLS ID: 1990968), a licensed money transmitter. A list of our licenses has more information. The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard®. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. RHF, RHY, RHC and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. RHF, RHY, RHC and RHS are not banks. Products offered by RHF are not FDIC insured and involve risk, including possible loss of principal. RHC is not a member of FINRA and accounts are not FDIC insured or protected by SIPC. RHY is not a member of FINRA, and products are not subject to SIPC protection, but funds held in the Robinhood Money spending account and Robinhood Money Cash Card account may be eligible for FDIC pass-through insurance (see the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement).

Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.

Commission-free trading of stocks, ETFs and options refers to $0 commissions for Robinhood Financial self-directed individual cash or margin brokerage accounts that trade U.S. listed securities and certain OTC securities electronically. Keep in mind, other fees such as trading (non-commission) fees, Gold subscription fees, wire transfer fees, and paper statement fees may apply to your brokerage account. Please see Robinhood Financial’s Fee Schedule to learn more.

© 2023 Robinhood. All rights reserved.
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Brokerage services are offered through Robinhood Financial LLC, (“RHF”) a registered broker dealer (member SIPC) and clearing services through Robinhood Securities, LLC, (“RHS”) a registered broker dealer (member SIPC). Cryptocurrency services are offered through Robinhood Crypto, LLC (“RHC”) (NMLS ID: 1702840). Robinhood Crypto is licensed to engage in virtual currency business activity by the New York State Department of Financial Services. The spending account is offered through Robinhood Money, LLC (“RHY”) (NMLS ID: 1990968), a licensed money transmitter. A list of our licenses has more information. The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard®. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. RHF, RHY, RHC and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. RHF, RHY, RHC and RHS are not banks. Products offered by RHF are not FDIC insured and involve risk, including possible loss of principal. RHC is not a member of FINRA and accounts are not FDIC insured or protected by SIPC. RHY is not a member of FINRA, and products are not subject to SIPC protection, but funds held in the Robinhood Money spending account and Robinhood Money Cash Card account may be eligible for FDIC pass-through insurance (see the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement).

Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.

Commission-free trading of stocks, ETFs and options refers to $0 commissions for Robinhood Financial self-directed individual cash or margin brokerage accounts that trade U.S. listed securities and certain OTC securities electronically. Keep in mind, other fees such as trading (non-commission) fees, Gold subscription fees, wire transfer fees, and paper statement fees may apply to your brokerage account. Please see Robinhood Financial’s Fee Schedule to learn more.

© 2023 Robinhood. All rights reserved.