Robinhood Gold Credit Card FAQ
To view your credit information in the Robinhood Banking app, go to the Gold Card tab and select info (circled i icon). You'll see a breakdown of your current balance, credit limit, credit utilization, pending transaction amount, and available credit.
Your credit limit is determined by several factors, including your income, full credit profile, known assets, and account history. This process is fully automated, and we can't manually review or change your limit.
Your credit limit will be reviewed automatically over time, and you may receive an increase in the future.
You don't need to do anything to request a credit limit increase. We automatically review accounts every few months. If you're eligible for an increase, you'll be notified. There's no hard credit pull when your account is reviewed.
Your account will be reviewed for limit increases periodically based on your use of the card and account history. Keep in mind, this process happens automatically, and our support team isn’t able to provide additional details or specific information about what could be done within your individual account in order to receive a credit limit increase. Our support team is also unable to manually review accounts for credit limit increases.
We can't temporarily increase credit limits because we can't manually adjust your limit. An automatic system reviews and determines accounts eligible for credit limit increases.
You can only complete purchases up to your available credit at the time of purchase. To check your available credit, go to the Gold Card tab in the app and select info (i icon). You'll see a breakdown of your current balance, available credit, credit limit, and credit utilization.
Refunds are issued by the merchant the transaction was completed with, not Robinhood Credit. We don't control the timing of refunds since this varies by merchant. Refunds can take up to 15 business days to process.
If it's been more than 15 business days since you requested a refund and it hasn't appeared in your account, contact the Credit support team or dispute the transaction.
For pending transactions, only the merchant can cancel them. Reach out to the merchant directly for assistance.
When a transaction is declined, you'll receive a Charge declined notification by email, text, and push notification. It explains why the decline happened and whether it can be resolved.
If the transaction is eligible, the notification will include steps to resolve the issue and retry the transaction. Some transactions can't be retried and will continue to decline.
Most declines can be resolved without contacting our Credit support team. Common reasons include:
To resolve these, confirm your card details are correct and try the transaction again.
If there's a hold on your account, you'll need to resolve it before retrying the transaction. Review the banner on the home page to confirm the reason for the hold. You'll also receive an email from our team when a hold is first placed on your account.
If your transaction was declined for suspected fraud, you may be able to retry it. Check your Charge declined notification (sent by email, text, and push notification if enabled) for details on what you can do to resolve the issue.
If you can authorize the transaction in the app, you'll see the option in your decline notification. To authorize:
If the notification says the transaction can't be authorized in the app, it can't be approved. The transaction will continue to decline if attempted again. Our support team can't override these declines or mark the transaction as safe. This protects your account from potentially unsafe transactions.
We know false positives happen. These security measures are in place to prevent fraud and keep your account safe, and we're always working to improve our fraud prevention measures to reduce false positives.
If your account is on hold due to suspected fraud, a fraud alert was triggered and action may be required. When the hold is placed, you'll receive a Hold Placed on your Robinhood Account email with instructions on any steps you need to take.
If no actions are listed in the email, our team will review your account to ensure it's safe. This should take no longer than a few business days. You'll be notified by email as soon as the hold is removed.
For account security reasons, our support team can't share updates on the progress of the investigation.
Account holds not related to potential fraud are usually placed due to recent spending. A payment is typically required to remove the hold.
Start by reviewing your Hold Placed on your Robinhood Account email for the specific reason and what's needed to resolve it. Common payment-related holds include:
Your account goes overlimit when your balance exceeds your credit limit. While we have account protection measures in place, this can still sometimes happen.
If your account is overlimit, spending is paused until you make a payment and it clears. Payments can take up to 4 business days to clear. You can check payment status by going to Menu (3 bars) → Gold Card → Payments → Payment history. Learn more about how to make a payment.
You'll also see an overlimit notice under your account balance on the home page. Select Learn more to view instructions on removing the hold.
Note that it may take a couple extra days for your overlimit or delinquent status to update after a payment clears. A payment from your Robinhood Banking or brokerage account will remove an overlimit or delinquent status immediately.
An account is delinquent when the payment due date passes and the minimum amount due hasn't been received. If you're more than 4 days late on a payment, spending is disabled until the late amount is paid. Once the payment clears (up to 4 business days), your account will be updated.
To avoid delinquency, make your minimum payment by your due date every month.
Late payments may incur fees in addition to interest:
In rare situations, our system may flag your account as overleveraged and place a hold on spending. This happens when a combination of factors, such as transaction frequency, transaction amounts, account age, or credit utilization, suggests your account may become delinquent if the current pattern continues.
To remove the hold, you'll need to reduce your account balance. Check your Hold Placed on your Robinhood Account email for the specific payment amount required.
Our Credit support team can't remove the hold, but can help you set up a payment in the app or answer questions.
Learn more about how to make payments.
To protect your account from unauthorized access, we may require identity verification before unblocking your account.
To verify your identity, select Begin and follow the steps to take a photo of your ID and a selfie. This typically unblocks your account immediately. If a manual review is required, it should take no more than 1-2 business days.
Virtual cards are digital credit cards you can create in addition to your physical Robinhood Gold Card. Each virtual card has a unique card number but is linked to your Robinhood Credit Card account. No physical card is mailed when you create one.
Virtual cards offer several benefits:
You can also set transaction and monthly spending limits on virtual cards, making them a useful tool for budgeting. Virtual cards can be added to your mobile wallet for in-person purchases where mobile wallets are accepted.
We offer 4 types of virtual cards: Free trial, Single use, Standard, and Agentic.
Free trial: Free trial virtual cards are designed for signing up for free trials. They automatically cancel 24 hours after creation, so you don't need to worry about being charged after a trial period ends.
Single use: Single use virtual cards automatically cancel after one transaction. Once canceled, all future transactions will be declined. These are ideal for one-time purchases with unfamiliar merchants.
Standard: Standard virtual cards are for everyday use and can be customized to fit your needs. You can use them for subscriptions and expense tracking. Advanced settings let you:
Note that the anonymous feature only changes the name on the card. The card is still linked to your billing address. This is mainly useful when you don't want your name associated with a specific merchant.
To create a virtual card in the Robinhood Banking app, go to Credit Card → Virtual cards → Add a virtual card.
You can choose from 3 types:
The Virtual cards section shows all your active virtual cards and the total amount charged on each. For each card, you can view transactions, the card number, billing address, monthly limit, and auto-cancellation date (if set). You can also rename the card, edit the monthly limit, add it to your mobile wallet, or cancel it.
To view canceled cards, go to Virtual cards → All canceled cards. Select a card to see details and the total amount previously charged.
When you create a virtual card, you may be able to set an automatic cancellation date (depending on card type and advanced settings). You can also manually cancel a card at any time.
To cancel a virtual card:
Once confirmed, the card status updates to show it's canceled and the date it was canceled. Canceled card details are viewable under All canceled cards.
Refunds on virtual cards are processed the same way as refunds on your primary card, even if the virtual card is canceled. Once the merchant issues a refund, it will appear in your transaction list and be applied to your account balance automatically. No action is needed on your end.
Refunds can take up to 15 days from the date the merchant issued them to appear in your app. If you don't see a refund within that timeframe, contact our Credit support team.
We don’t currently support Samsung Pay, so you’ll need to add your card to your mobile wallet using Google Pay directly from the app. If you don’t have Google Pay, you can download it from the Play Store app.
You can create a maximum of 5 virtual cards per day.
No travel notice is needed. The Robinhood Gold Card works internationally wherever Visa is accepted.
There are no foreign transaction fees. If you transact in a foreign currency, the exchange rate is based on Visa's exchange rate calculator. You can use Visa's exchange rate calculator to estimate the exchange rate for your purchases. When you travel, there’s no need to provide a travel notice.
Blocked countries include:
No, each team specializes in their product, so it's best to contact the right team directly for the fastest way to get help:
Robinhood Gold Card is offered by Robinhood Credit, Inc., and is issued by Coastal Community Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Robinhood Credit, Inc., is a financial technology company, not a bank.