If you’ve been logged out of your Robinhood account and are having trouble getting back in, don’t worry—we’re here to help. Follow the steps below to regain access:

1. If you know your username and password, review Verify it's you for verification steps
2. If you don’t know your username or password:

• On the login page, select Help
• Select I forgot my password or I forgot my email
  • If you forgot your password, enter your email → Select send email and follow the steps to verify your identity
  • If you forgot your email, verify your identity by entering your birthday or SSN and follow the steps

If you're still unable to log in, try the following:

• Check your email: Make sure you’re using the correct email tied to your Robinhood account. Also check your spam folder or try searching for Robinhood in your email.
• Clear your cache or try a different browser if logging in on the web.
• Update the app to the latest version if you’re using a mobile device.

You can contact our support team for help. We’ll work with you to verify your identity and regain access to your account securely.

If you believe your account has been compromised, contact Robinhood Support immediately. If you don’t have access to your account, email us at support@robinhood.com to freeze your account.

Freezing will restrict all movement in and out of your account. You won’t be able to deposit, withdraw, or open new positions from your account until an investigation is complete (this could take several weeks).

You can still sell assets you own or close any positions you already hold.

After you email us, you may need to Verify it’s you and answer a couple questions. If you’re already verified, check your email for a message from our team:

1. In the email, select Freeze account
2. Confirm and select Yes, freeze my account

You can also add more information by selecting Add details in the questionnaire. Next, our team will need to investigate and review your case. We’ll contact you within 4 business days for follow-up questions and status updates.