Verifying it's you

When you are logging in or updating sensitive information, we may ask you for additional verification via text message.

Logging in on a New Device

When you’re logging into your account from a new device, we’ll ask you to verify your login by typing in a code that we send to you via text message. We do this to make sure that the login attempt is from a device that you have access to, and not from a malicious attacker. Please note that wiping device data or clearing cookies may require you to verify your device again.

Updating sensitive information

When you update sensitive information such as your email or phone number, we may ask you to verify those updates by typing in a code that we’ll send to you via text message. We do this to make sure that you’ve authorized these updates.

Troubleshooting

What if I’m not getting my verification text messages?

Make sure you’ve entered your phone number correctly and that you’re using a mobile phone number and not a landline. If you’re still having trouble, please contact us.

What if I don’t have access to the phone that’s associated with my account?

You can change your phone number on your Robinhood account by contacting support.

What if I don’t have access to the email that’s associated with my account?

You can change your email on Robinhood as long as you have access to the phone number associated with your account.

What if I don’t have access to the email and phone number that are associated with my account?

If you don’t have access to the email and phone number associated with your account, please contact us and we’ll help you resolve your issue.

What if I received a two-factor verification code, but didn’t request one?

If you’ve received a verification code but you’re not trying to log in or change your information, please review your account activity by reviewing the devices that are associated with your account. Please contact us if you see anything unusual—we’ll help you secure your account. We also recommend changing your password as soon as possible, and ensuring that you don’t use the same password for any other service or website.

Reference No. 20210210-1520993-4577675
Still have questions? Contact Robinhood Support
The 3-minute newsletter with fresh takes on the financial news you need to start your day.
The 3-minute newsletter with fresh takes on the financial news you need to start your day.


© 2021 Robinhood. All rights reserved.

Robinhood means Robinhood Markets and its in-application and web experiences with its family of wholly owned subsidiaries which includes Robinhood Financial, Robinhood Securities, and Robinhood Crypto.

All investments involve risk and loss of capital.

Securities trading is offered to self-directed customers by Robinhood Financial. Robinhood Financial is a member of the Financial Industry Regulatory Authority (FINRA).