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Help Center > My Account & Login > Account Security

Verifying it's you

When you are logging in or updating sensitive information, we may ask you for additional verification via text message.

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Logging in on a New Device

When you’re logging into your account from a new device, we’ll ask you to verify your login by typing in a code that we send to you via text message. We do this to make sure that the login attempt is from a device that you have access to, and not from a malicious attacker. Please note that wiping device data or clearing cookies may require you to verify your device again.

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Updating sensitive information

When you update sensitive information such as your email or phone number, we may ask you to verify those updates by typing in a code that we’ll send to you via text message. We do this to make sure that you’ve authorized these updates.

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Troubleshooting

What if I’m not getting my verification text messages?

Make sure you’ve entered your phone number correctly and that you’re using a mobile phone number and not a landline.

If you're still not receiving your verification text messages and you need to update your phone number associated with your account, you can do that here.

If you’re still having trouble, please contact us.

What if I don’t have access to the phone number that’s associated with my account?

You can change your phone number on Robinhood directly from the app. You can also go to Contact Us > I have a different question > Account > Update your info > Phone Number to change it.

When you change your phone number in order to log in, we'll ask you to verify your identity to ensure your account's security.

What if I don’t have access to the email that’s associated with my account?

You can change your email on Robinhood as long as you have access to the phone number associated with your account. Go here and you'll be able to view the email address associated with your account, and update it if necessary.

What if I received a two-factor verification code, but didn’t request one?

If you’ve received a verification code but you’re not trying to log in or change your information, please review your account activity by reviewing the devices that are associated with your account. Please contact us if you see anything unusual—we’ll help you secure your account. We also recommend changing your password as soon as possible, and ensuring that you don’t use the same password for any other service or website.

Reference No. 20210407-1594896-4777621
Still have questions? Contact Robinhood Support