Verifying it's you

When you’re logging in or updating sensitive information, we may ask you for an additional verification code to make sure it's really you authorizing these updates.

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Logging in to Robinhood

When you’re logging in to your Robinhood account, we’ll ask you to verify your login with a second piece of information in addition to your password. This may use device approvals, a verification code generated with your preferred authenticator app, or a verification code sent to your phone number via text message. We do this to make sure that the login attempt is from a device that you have access to, and not from an attacker.

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Updating sensitive information

When you update sensitive Robinhood account information such as your email or phone number, we'll ask you to verify it's you through a device approval request or a verification code—either generated with your preferred authenticator app or sent to your phone number via text message. We do this to make sure that you've authorized these updates.

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Troubleshooting

What if I’m not getting my verification text messages?

If you’re using Two-Factor Authentication (2FA) with text message (SMS):

  1. Verify that your phone number is correct
  2. Make sure your device has signal and an internet connection
  3. Restart your phone and make sure no other apps are running in the background
  4. Verify that your notifications are turned on for your device and make sure “Do not disturb” is turned off
  5. If you are using a third-party phone security app, note that some block text messages and phone calls from unknown callers and might be preventing you from receiving verification codes—within any app you may be using, adjust your settings for text message filtering.

If you’re using Two-Factor Authentication (2FA) with an authenticator app:

  1. Restart your phone, and make sure no other apps are running in the background
  2. Verify that the date and time on your device is set to the correct timezone—having an incorrect clock can cause verification codes to be out of sync
  3. Verify that your authenticator app wasn’t uninstalled and/or reset
  4. Make sure you're using the latest version of your authenticator app.

If you’re using Two-Factor Authentication (2FA) with device approvals:

  1. Make sure you have push notifications enabled for the Robinhood app — if you don't have notifications enabled, you’ll have to approve or deny the action in the app.
  2. Resend the push notification (this will be sent to your enrolled devices)
  3. Make sure your device has signal and an internet connection
  4. Try using text message (SMS) as an alternate verification method

What if I don’t have access to the phone number that’s associated with my account?

You can change your phone number on Robinhood directly from the app. You can also go to Contact Us > I have a different question > Account > Update your info > Phone Number to change it.

When you change your phone number in order to log in, we'll ask you to verify your identity to ensure your account's security.

What if I don’t have access to the email that’s associated with my account?

You can change your email on Robinhood as long as you have access to the phone number associated with your account. You can view the email address associated with your account in Settings, and update it if necessary.

What if I received a verification code, but didn’t request one?

If you’ve received a verification code but you’re not trying to log in or change your information, please review the devices that are associated with your account, and remove any that you no longer use or don't recognize. If you ever notice any suspicious activity on your Robinhood account, there are a number of tools we've built so that you can take immediate action:

  • Manually remove any devices you don’t recognize from your mobile app: Account > Security and Privacy > Devices
  • Reset your password to a strong and unique password that you’ll only use for your Robinhood account
  • Enable Two-Factor Authentication on your account: Account > Security and Privacy > Two-Factor Authentication

You can also learn more about identifying scams and security best practices in our Help Center.

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Disclosures

Robinhood Financial LLC cannot always guarantee delivery of push notifications. Device approvals are subject to service availability, your Robinhood app and mobile phone settings. Notifications are provided for informational purposes only. Your brokerage account notifications are provided by Robinhood Financial LLC.

Reference No. 20211210-1929974-6287034
Still have questions? Contact Robinhood Support