Verifying it's you
When you’re logging in or updating sensitive information, we may ask you for an additional verification code to make sure it's really you authorizing these updates.
When you’re logging in to your account from a new device, we’ll ask you to verify your login by typing in a code that we either send to you via text message or that you generate with the authenticator app you use. We do this to make sure that the login attempt is from a device that you have access to, and not from a malicious attacker.
When you update sensitive account information such as your email or phone number, we may prompt you to verify those updates by asking you for a verification code. We do this to make sure that you've authorized these updates.
If you’re using Two-Factor Authentication (2FA) with text message (SMS):
If you’re using Two-Factor Authentication (2FA) with an authenticator app:
If you’re still having trouble, please contact us.
When you change your phone number in order to log in, we'll ask you to verify your identity to ensure your account's security.
You can change your email on Robinhood as long as you have access to the phone number associated with your account. You can view the email address associated with your account in Settings, and update it if necessary.
If you’ve received a verification code but you’re not trying to log in or change your information, please review the devices that are associated with your account, and remove any that you no longer use or don't recognize. You can also secure your account, which logs you out of all devices and prevents withdrawals—note that you will need to reset your password and verify your identity to regain access to your account.
We also recommend changing your password as soon as possible, and ensuring you don't reuse your passwords from any other service or website.
Please contact us if you see anything unusual—we’re here to help.