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Help Center > My Account & Login > Account Security

Verifying it's you

When you’re logging in or updating sensitive information, we may ask you for an additional verification code to make sure it's really you authorizing these updates.

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Logging in on a New Device

When you’re logging in to your account from a new device, we’ll ask you to verify your login by typing in a code that we either send to you via text message or that you generate with the authenticator app you use. We do this to make sure that the login attempt is from a device that you have access to, and not from a malicious attacker.

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Updating sensitive information

When you update sensitive account information such as your email or phone number, we may prompt you to verify those updates by asking you for a verification code. We do this to make sure that you've authorized these updates.

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Troubleshooting

What if I’m not getting my verification text messages?

If you’re using Two-Factor Authentication (2FA) with text message (SMS):

  1. Verify that your phone number is correct
  2. Make sure your device has signal and an internet connection
  3. Restart your phone and make sure no other apps are running in the background
  4. Verify that your notifications are turned on for your device and make sure “Do not disturb” is turned off
  5. If you are using a third-party phone security app, note that some block text messages and phone calls from unknown callers and might be preventing you from receiving verification codes—within any app you may be using, adjust your settings for text message filtering

If you’re using Two-Factor Authentication (2FA) with an authenticator app:

  1. Restart your phone, and make sure no other apps are running in the background
  2. Verify that the date and time on your device is set to the correct timezone—having an incorrect clock can cause verification codes to be out of sync
  3. Verify that your authenticator app wasn’t uninstalled and/or reset
  4. Make sure you're using the latest version of your authenticator app

If you’re still having trouble, please contact us.

What if I don’t have access to the phone number that’s associated with my account?

You can change your phone number on Robinhood directly from the app. You can also go to Contact Us > I have a different question > Account > Update your info > Phone Number to change it.

When you change your phone number in order to log in, we'll ask you to verify your identity to ensure your account's security.

What if I don’t have access to the email that’s associated with my account?

You can change your email on Robinhood as long as you have access to the phone number associated with your account. You can view the email address associated with your account in Settings, and update it if necessary.

What if I received a verification code, but didn’t request one?

If you’ve received a verification code but you’re not trying to log in or change your information, please review the devices that are associated with your account, and remove any that you no longer use or don't recognize. You can also secure your account, which logs you out of all devices and prevents withdrawals—note that you will need to reset your password and verify your identity to regain access to your account.

We also recommend changing your password as soon as possible, and ensuring you don't reuse your passwords from any other service or website.

Please contact us if you see anything unusual—we’re here to help.

Reference No. 20210407-1594896-4777621
Still have questions? Contact Robinhood Support