Verifying it's you
When you log in to or update information for your Robinhood account, we might ask you to verify it’s you. If so, we’ll ask for a 2nd piece of information in addition to your password, such as:
We do this to make sure that a login attempt is from a device that you have access to, and not from an attacker. And for account updates, to make sure it's you who authorized them.
If you have Two-Factor Authentication (2FA) set up, try the following to troubleshoot depending on which verification option you have set up with 2FA:
Text message (SMS) verification
Authenticator app verification
Device approval verification
You can change your phone number with Robinhood directly from the app. Or you can go to Contact Us → I have a different question → Account → Update your info → Phone Number to change it.
When you change your phone number in order to log in, we'll ask you to verify your identity to ensure your account's security.
You can change your email with Robinhood as long as you have access to the phone number associated with your account. You can view the email address associated with your account in Settings, and update it, if necessary.
If you recently got a verification code but aren’t trying to log in or change your account information, review the devices associated with your account, and remove any that you no longer use or don't recognize. If you ever notice any suspicious activity on your Robinhood account, you can take immediate action with the following options:
Review How to identify and report scams and Security best practices for more information about account security.
Robinhood Financial LLC cannot always guarantee delivery of push notifications. Device approvals are subject to service availability, your Robinhood app, and mobile device settings. Notifications are provided for informational purposes only. Your brokerage account notifications are provided by Robinhood Financial LLC.