How to send in documents | Robinhood

How to send in documents

We may ask you to send us a few documents to verify we have all the information we need for your Robinhood account. We’ll send details about which documents we need, why we need them, and how to submit them. Check out this guide for tips on how to successfully submit your documents and verify your account.

How to submit documents through the app:

  1. If prompted to upload a document in the mobile app, you’ll see instructions to take a photo of your document
  2. In Investing, select Take Photo Now
  3. Select the type of document (if applicable)
  4. Follow the on-screen instructions to take a photo of your document

Take photo of drivers license

How to submit PDF bank statement through the app:

  1. If prompted to upload a PDF bank statement within the app, you’ll see instructions to submit your document
  2. Download the most recent PDF statement from your banking institution’s app or website and save to your files
  3. Select Upload PDF Statement on the card to pull up your files on your device
  4. Select the PDF statement from your files
  5. Follow the instructions to submit your PDF document

If we can’t read your document, we’ll send you tips for a successful submission.

How to upload documents through our secure file portal:

  1. If prompted to upload a document to our secure file portal, we’ll send you an email with a secure link to upload your document
  2. Enter in your Case ID (in your chat or email from the support team)
  3. Enter your email address
  4. Drag and drop to attach your file → Submit
  5. Reply to the email from us containing the upload link to confirm you submitted your document so that we can begin the review process

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Troubleshooting

Why am I getting an error message?

Is your PDF file password protected?

  • If so, remove the password from your PDF statement and try again.

Is your file too large?

  • The file size limit is 10MB. Reduce size by removing blank pages and compressing the PDF to the lowest size option available.

Is the file unreadable?

  • Try to download a new PDF bank statement.
Document typeWhere to uploadTips
Drivers licensemobile appMake sure all four corners of your I.D. are included in your photo.
State I.D.mobile appMake sure all four corners of your I.D. are included in your photo.
Passport photo pagemobile appMake sure your entire passport photo page is visible in your photo.
Bank statementmobile app, secure file portalWhen submitting through the app, you'll be prompted to take a photo or upload a PDF copy of your most recent bank statement (either digital or paper). We can accept a photo of the PDF statement on your computer screen as long as all of the details are clear and legible.
Social Security cardmobile appWe’ll need a photo of the original document with a handwritten signature. We can't accept a photo of a computer screen or a photo of a photocopy. You can request a replacement card if yours is lost.
Permanent Residency cardmobile app, secure file portalPlease make sure all four corners of your card are included in your photo.
3210 lettermobile app, secure file portalSubmit a PDF of this document. Make sure it has your name, your firm’s letterhead, a handwritten signature from your firm’s compliance department, and your firm’s physical address.
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Brokerage services are offered through Robinhood Financial LLC, (“RHF”) a registered broker-dealer (member SIPC) and clearing services through Robinhood Securities, LLC, (“RHS”) a registered broker dealer (member SIPC). Cryptocurrency services are offered through Robinhood Crypto, LLC (“RHC”) (NMLS ID: 1702840). Review a list of RHC licenses for more information.The Robinhood Money spending account is offered through Robinhood Money, LLC (“RHY”) (NMLS ID: 1990968), a licensed money transmitter. Review a list of our licenses for more information. Credit card products are offered by Robinhood Credit, Inc. ("RCT") (NMLS ID: 1781911 and issued by Coastal Community Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.

The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard® International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

RHF, RHY, RHC, RCT, and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. RHF, RHY, RHC, RCT, and RHS are not banks. Products offered by RHF are not FDIC insured and involve risk, including possible loss of principal. RHC isn’t a member of FINRA and accounts are not FDIC insured or protected by SIPC.

RHY is not a member of FINRA, and products are not subject to SIPC protection, but funds held in the Robinhood spending account and Robinhood Cash Card account may be eligible for FDIC pass-through insurance (review the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement).

Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.

Commission-free trading of stocks, ETFs and options refers to $0 commissions for Robinhood Financial self-directed individual cash or margin brokerage accounts that trade U.S. listed securities and certain OTC securities electronically. Keep in mind, other fees such as trading (non-commission) fees, Gold subscription fees, wire transfer fees, and paper statement fees may apply to your brokerage account. Please see Robinhood Financial's Fee Schedule to learn more.

Robinhood, 85 Willow Road, Menlo Park, CA 94025.© 2024 Robinhood. All rights reserved.
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All investing involves risk.

Brokerage services are offered through Robinhood Financial LLC, (“RHF”) a registered broker-dealer (member SIPC) and clearing services through Robinhood Securities, LLC, (“RHS”) a registered broker dealer (member SIPC). Cryptocurrency services are offered through Robinhood Crypto, LLC (“RHC”) (NMLS ID: 1702840). Review a list of RHC licenses for more information.The Robinhood Money spending account is offered through Robinhood Money, LLC (“RHY”) (NMLS ID: 1990968), a licensed money transmitter. Review a list of our licenses for more information. Credit card products are offered by Robinhood Credit, Inc. ("RCT") (NMLS ID: 1781911 and issued by Coastal Community Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.

The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard® International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

RHF, RHY, RHC, RCT, and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. RHF, RHY, RHC, RCT, and RHS are not banks. Products offered by RHF are not FDIC insured and involve risk, including possible loss of principal. RHC isn’t a member of FINRA and accounts are not FDIC insured or protected by SIPC.

RHY is not a member of FINRA, and products are not subject to SIPC protection, but funds held in the Robinhood spending account and Robinhood Cash Card account may be eligible for FDIC pass-through insurance (review the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement).

Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.

Commission-free trading of stocks, ETFs and options refers to $0 commissions for Robinhood Financial self-directed individual cash or margin brokerage accounts that trade U.S. listed securities and certain OTC securities electronically. Keep in mind, other fees such as trading (non-commission) fees, Gold subscription fees, wire transfer fees, and paper statement fees may apply to your brokerage account. Please see Robinhood Financial's Fee Schedule to learn more.

Robinhood, 85 Willow Road, Menlo Park, CA 94025.© 2024 Robinhood. All rights reserved.