If you want to change or update your password, do the following applicable steps.

App

1. Select Account → Menu (3 bars)
2. Select Security and privacy → Password
3. Enter your current password or select Forgot password and confirm your email address on file for a reset link. Then go find and open the reset link from the email
4. Enter a new password and confirm the new password
5. Select Submit

Web

1. Select Settings → Security and privacy
2. For Password, select Update Password
3. Enter your current password or select Forgot password and confirm your email address on file for a reset link. Then go find and open the reset link from the email we sent you
4. Enter a new password and confirm the new password
5. Select Submit

If you reset your password but still see “Unable to log in with provided credentials,” try these troubleshooting steps:

1. Force-quit and reopen the Robinhood app (or quit and relaunch your web browser)
2. Disconnect from any VPNs or proxies
3. Clear your browser’s cache or your mobile app’s stored data
4. Ensure you’re typing the correct email and your new password exactly (watch for typos and correct capitalization)
5. If you still get the error, use the I need help flow on the login screen to request a fresh password reset link
6. Try logging in after waiting 10–15 minutes for email systems to process the reset

Forgot your password

If you forgot your password and can’t log in, select Forgot Password on the Log in page, and we’ll send you a password reset email to your email address on file.

If you don’t see a reset email within a few minutes, first check your Spam or Junk folder. Then try these steps:

1. Confirm the email address you entered matches the one on file
2. Search your inbox for “Robinhood” or “password reset”
3. Refresh your inbox or clear your mail app’s cache
4. Whitelist emails from robinhood.com in your email settings
5. Request the password reset again on the login page

Make sure to set up an entirely new password. If you try to enter the previous password, you won’t be able to log in.

Forgot your email

If you’ve lost access to the email on your account, you can still recover your account by verifying your identity a different way:

1. Open the Robinhood app and select Log in → I need help

2. Select I forgot my email

3. Enter your date of birth and Social Security number → Select Continue

4. When you receive the SMS challenge, enter the code you receive

   • If you didn’t receive the code, select Resend Code (Please wait a few minutes for the code to arrive. Depending on your carrier, you may need to retry multiple times. If there’s an error, you may be prompted to reach out to our support team).

5. Follow the prompts and upload:

   • A clear photo of the front and back of your government ID

   • A three-point live selfie

Once we’ve reviewed and approved your ID and selfie, we’ll approve your login.