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How to sign in to Robinhood from a new device

Got a new phone or tablet? We’ll walk you through how to set things up so you’re ready to go.

To figure out how to sign in to your Robinhood account on a new device, you’ll need to follow directions depending on whether you had Two-Factor Authentication (2FA) enabled on your old device, if you still have your old device, and whether you still have your Backup Code. Click the dropdowns below to learn more.

How to tell if 2FA is enabled on your account:

If you had previously enabled 2FA on your account, you should see this screen when you try to login:

Screen Shot 2020-12-15 at 8.26.28 AM

What’s a Backup Code? (and how to get one)

Backup Codes are another way to help keep your account secure.

When you set up Two-Factor Authentication on your account you’ll be asked to save a “Backup Code.”

Two-Factor Authentication pairs something you know (your password) and something you have (in this case typically your Authentication App or a code via SMS). If you don't have access to your Authentication App or cannot retrieve your SMS code, then you're able to use the Backup Code in place of the Authentication App / code via SMS.

Tip

Using your Backup Code will automatically disable Two-Factor Authentication. We strongly recommend re-enabling 2FA after you use your Backup Code.

How to regenerate your Backup Code:

On your old device:

  1. Open the Robinhood app and sign in with your username and password

  2. Tap the Account (person) icon in the bottom right corner

  3. Tap the three bars in the top right corner

  4. Tap Settings

  5. Scroll and tap Two-Factor Authentication

  6. Tap Regenerate Backup Code

  7. Save your Backup Code somewhere you can find it. We recommend saving it to the cloud or writing it down in a safe place.

On your new device:

  1. Open the Robinhood app and sign in with your username and password

  2. You’ll be asked for your Two-Factor Authentication code. Tap Use Backup Code at the bottom of the screen.

  3. Enter your Backup Code

  4. To help keep your account secure, we recommend you Re-Enable Two-Factor as soon as you get access to your account. Two-Factor Authentication adds an extra layer of protection to your account.

Screen Shot 2020-12-15 at 8.32.28 AM

How to sign in on a new device if you have your old phone and:

Don’t have 2FA enabled
  1. In the app or on the web, enter your username and password

  2. You’ll receive a code via SMS to the phone number we have on file for you

  3. Enter the code when prompted

Screen Shot 2020-12-15 at 9.47.31 AM

Note

If you don’t have a phone number currently on file or your number changed and you didn’t update your Robinhood account, you’ll need to contact our support team directly.

Have 2FA enabled via SMS:
  1. In the app or on the web, enter your username and password

  2. You’ll receive a code via SMS to the phone number we have on file for you

  3. Enter the code when prompted

Screen Shot 2020-12-15 at 8.30.42 AM

Note

If you don’t have a phone number currently on file or your number changed and you didn’t update your Robinhood account, you’ll need to contact our support team directly.

Have 2FA enabled with an Authentication App
  1. Open the Authentication app on your old device and retrieve the verification code (like you normally do when logging in)

  2. Open the Robinhood app on your new device:

  3. Sign in with your username and password

  4. You’ll be asked for your Two-Factor Authentication code

  5. Enter your 2FA verification code

  6. To help keep your account secure, we recommend you Re-Enable Two-Factor as soon as you get access to your account. Two-Factor Authentication adds an extra layer of protection to your account.

Screen Shot 2020-12-15 at 8.26.28 AM

How to sign in on a new device if you don’t have your old phone and:

Don’t have 2FA enabled
  1. In the app or on the web, enter your username and password

  2. On the login verification screen, select Need help?

  3. Select Update phone number and follow the instructions

Note

When you change your phone number in order to log in, we'll ask you to verify your identity to ensure your account's security.

Have 2FA enabled via authentication app:
  1. In the app or on the web, enter your username and password

  2. Enter your backup code. If you don’t have your backup code, you’ll need to contact support

Screen Shot 2020-12-15 at 8.32.28 AM

Have 2FA enabled via SMS:
  1. In the app or on the web, enter your username and password

  2. You’ll receive a code via SMS to the phone number we have on file for you

  3. Enter the code when prompted

Screen Shot 2020-12-15 at 8.30.42 AM

Note

If you don’t have a phone number currently on file or your number changed and you didn’t update your Robinhood account, you’ll need to contact our support team directly.

Reference No. 20210407-1594896-4777621
Still have questions? Contact Robinhood Support
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