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Security Best Practices

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Enable Two-Factor Authentication

We encourage turning on Two-Factor Authentication (2FA) to add an additional layer of security to your account. 2FA helps protect your account by requiring two sources of verification to sign in to your account: something you know (your password) and something you have (a one-time code). Every time you log in or make changes to your account, you’ll be prompted for a verification code. This step helps protect your account, even if someone knows or guesses your password.

We highly recommend using an authenticator app as your preferred 2FA method. Text messages rely on your phone number, which is more vulnerable to certain types of attacks. Authenticator apps generate your verification codes directly on your device. They're accessible even if you're traveling to a place with weak or no cellular service.

Tip

We encourage you to set up 2FA for all your online accounts—especially for the email associated with your Robinhood account and your phone provider.

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Strengthen your password

One of the most important things you can do is use a strong password for your Robinhood account. A strong password:

  • Is one you don’t use for any other app or service or share with anyone
  • Contains at least 10 characters
  • Includes uppercase and lowercase letters, numbers, and special characters

A great way to make a strong password is to use a passphrase that’s easy for you to remember, but difficult for others to guess. You can also consider using a password manager to create and store strong passwords as well.

Never share your password. If you’ve shared your Robinhood credentials with anyone else or if you use the same password for a different online account, please change your password immediately and enable 2FA for your Robinhood account.

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Monitor your login activity

Device Monitoring allows you to view and manage every device that has been used to log in to your Robinhood account.

To view your devices in the app:

  1. Tap the Account (person) icon in the bottom right corner
  2. Tap the Menu (three bars) in the top right corner
  3. Tap Security and Privacy
  4. Tap Devices to view them

It’s important to remain vigilant and keep an eye on your activity. We recommend regularly reviewing the listed devices and removing any you don’t recognize or no longer use. If you see activity that you don’t recognize or didn’t authorize on your account—or have any other reason to believe it has been compromised—contact Robinhood Support immediately by emailing report@robinhood.com or by requesting a call from a live agent within the Robinhood app.

You can also choose to secure your account, which logs you out of your account on all of your devices and requires you to reset your password. Note that it will also restrict your ability to withdraw funds from your account until you verify your identity, which you’ll do by re-uploading a photo of your ID.

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Learn how to identify scams

Scammers can target any account, and learning how to identify scams can help you safeguard your information.

Phishing is a common way scammers try to target you in order to obtain sensitive information, such as your username and password, account information, or Social Security number. A scammer may call, email, or text you, or even reach out to you via social media, pretending to be someone from Robinhood or another company or authority you know or trust. Remember that scam websites, links, and social media profiles may look similar to real websites or profiles you recognize.

Keep in mind

Robinhood Support will never do the following:

  • Send you links within text messages
  • Ask you to send money through different apps such as CashApp or WhatsApp, or via text messages—never send money to anyone claiming to be from Robinhood
  • Ask you for your account password or verification codes for Two-Factor Authentication (2FA)
  • Ask you for information or credentials for your accounts on other trading platforms or services
  • Request that you download remote desktop access software
Reference No. 20211012-1866926-5741791
Still have questions? Contact Robinhood Support