Sign in with a new device | Robinhood

Sign in with a new device

Got a new phone or tablet? We’ll walk you through how to set up your new device.

To figure out how to sign in to your Robinhood account on a new device, you’ll need to follow directions depending on whether you had two-factor authentication (2FA) enabled on your old device, if you still have your old device, and whether you still have your backup code.

How to tell if 2FA is enabled on your account

If you have 2FA enabled and try to login, you should get a 2FA prompt in the app, as shown in the following example:

Screen Shot 2020-12-15 at 8.26.28 AM

What's a backup code?

Backup codes are another way to help keep your account secure. When you set up 2FA on your account, you’re asked to save a Backup code.

2FA pairs something you know (your password) and something you have (typically your authenticator app or an SMS code in a text message). If you don't have access to your authenticator app or can’t retrieve your SMS code, then use your Backup code to log in with your new device.

Tip

Using your backup code will automatically disable 2FA. We strongly recommend enabling 2FA again after you use your backup code on your new device.

Regenerate a backup code

On your old device
  1. Open the Robinhood app and sign in with your email address and password
  2. Select Account (person icon) → Menu (3 bars) or Settings (gear)
  3. Select Security and privacy
  4. Select Two-Factor AuthenticationRegenerate Backup Code
  5. Save your backup code somewhere you can find it, such as saving it to the cloud or writing it down in a safe place.
On your new device
  1. Open the Robinhood app and sign in with your email address and password
  2. When asked for your 2FA code, select Use Backup Code
  3. Enter your 2FA code
  4. To help keep your account secure, we recommend enabling 2FA again after you access your account on your new device to add back that extra layer of account protection.

Sign in on a new device if you have the old device

Don’t have 2FA enabled
  1. In the app or on the web, enter your email address and password
  2. When prompted, enter the the SMS code (text message) that’s sent to the phone number we have on file for you

Screen Shot 2020-12-15 at 9.47.31 AM

Note

If you don’t have a phone number currently on file or your number changed and you didn’t update your Robinhood account, you’ll need to contact us for help.

Have 2FA enabled with SMS
  1. In the app or on the web, enter your email address and password
  2. When prompted, enter the the SMS code (text message) that’s sent to the phone number we have on file for you

Screen Shot 2020-12-15 at 8.30.42 AM

Note

If you don’t have a phone number currently on file or your number changed and you didn’t update your Robinhood account, you’ll need to contact our support team directly.

Have 2FA enabled with an authenticator app
  1. Open the authenticator app on your old device and get the verification code (like you normally do when logging in)
  2. Open the Robinhood app on your new device, and sign in with your email address and password
  3. When prompted, enter your 2FA code
  4. To help keep your account secure, we recommend enabling 2FA again after you access your account on your new device to add back that extra layer of account protection.

Screen Shot 2020-12-15 at 8.26.28 AM

Sign in on a new device without the old device

Don’t have 2FA enabled
  1. In the app or on the web, enter your email address and password
  2. On the login verification screen, select Need help?
  3. Select Update phone number and follow the instructions
Note

When you change your phone number to log in, we'll ask you to verify your identity to help ensure your account's security.

Have 2FA enabled with SMS

For SMS, use the steps in Have 2FA enabled with SMS

Note

If you don’t have a phone number currently on file or your number changed and you didn’t update your Robinhood account, you’ll need to contact us for help.

Have 2FA enabled with an authenticator app
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All Investing involves risk.

Brokerage services are offered through Robinhood Financial LLC, (“RHF”) a registered broker dealer (member SIPC), and clearing services through Robinhood Securities, LLC, (“RHS”) a registered broker dealer (member SIPC).

Cryptocurrency services are offered through an account with Robinhood Crypto, LLC (“RHC”) (NMLS ID: 1702840).Robinhood Crypto is licensed to engage in virtual currency business activity by the New York State Department of Financial Services. Please review a list of RHC's licenses for more information. Cryptocurrency held through Robinhood Crypto is not FDIC insured or SIPC protected.

The Robinhood spending account is offered through Robinhood Money, LLC (“RHY”) (NMLS ID: 1990968), a licensed money transmitter. Please review a list of our licenses for more information.

The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard® International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Robinhood Gold Card is subject to credit approval and underwriting. Robinhood Gold Card is offered by Robinhood Credit, Inc., and is issued by Coastal Community Bank, pursuant to a license from Visa U.S.A. Inc. Robinhood Credit, Inc. (“RCT”), is a financial technology company, not a bank.

Robinhood Gold is a subscription-based membership program of premium services offered through Robinhood Gold, LLC (“RHG”).

RHF, RHY, RHC, RCT, RHG, and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. RHF, RHY, RHC, RCT, RHG, and RHS are not banks. Investing products offered by RHF are not FDIC insured and involve risk, including possible loss of principal.

RHY is not a member of FINRA, and products are not subject to SIPC protection, but funds held in the Robinhood spending account and Robinhood Cash Card account may be eligible for FDIC pass-through insurance (review the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement).

Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.

The risk of loss in trading futures can be substantial. Carefully consider if it’s appropriate for you in light of your financial circumstances. Please read the Futures Risk Disclosure Statement prior to trading futures products. Futures accounts are not protected by the Securities Investor Protection Corporation (SIPC) and are not Federal Deposit Insurance Corporation (FDIC) insured. Prior to trading virtual currency Futures products, please review the NFA Investor Advisory & CFTC Advisory providing more information on these potentially significant risks. Futures trading and options on futures trading are offered by Robinhood Derivatives, LLC (“RHD”), a registered futures commission merchant with the Commodity Futures Trading Commission (CFTC) and Member of National Futures Association (NFA) (NFA ID 0424278).

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Robinhood, 85 Willow Road, Menlo Park, CA 94025.© 2024 Robinhood. All rights reserved.
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All Investing involves risk.

Brokerage services are offered through Robinhood Financial LLC, (“RHF”) a registered broker dealer (member SIPC), and clearing services through Robinhood Securities, LLC, (“RHS”) a registered broker dealer (member SIPC).

Cryptocurrency services are offered through an account with Robinhood Crypto, LLC (“RHC”) (NMLS ID: 1702840).Robinhood Crypto is licensed to engage in virtual currency business activity by the New York State Department of Financial Services. Please review a list of RHC's licenses for more information. Cryptocurrency held through Robinhood Crypto is not FDIC insured or SIPC protected.

The Robinhood spending account is offered through Robinhood Money, LLC (“RHY”) (NMLS ID: 1990968), a licensed money transmitter. Please review a list of our licenses for more information.

The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard® International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Robinhood Gold Card is subject to credit approval and underwriting. Robinhood Gold Card is offered by Robinhood Credit, Inc., and is issued by Coastal Community Bank, pursuant to a license from Visa U.S.A. Inc. Robinhood Credit, Inc. (“RCT”), is a financial technology company, not a bank.

Robinhood Gold is a subscription-based membership program of premium services offered through Robinhood Gold, LLC (“RHG”).

RHF, RHY, RHC, RCT, RHG, and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. RHF, RHY, RHC, RCT, RHG, and RHS are not banks. Investing products offered by RHF are not FDIC insured and involve risk, including possible loss of principal.

RHY is not a member of FINRA, and products are not subject to SIPC protection, but funds held in the Robinhood spending account and Robinhood Cash Card account may be eligible for FDIC pass-through insurance (review the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement).

Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.

The risk of loss in trading futures can be substantial. Carefully consider if it’s appropriate for you in light of your financial circumstances. Please read the Futures Risk Disclosure Statement prior to trading futures products. Futures accounts are not protected by the Securities Investor Protection Corporation (SIPC) and are not Federal Deposit Insurance Corporation (FDIC) insured. Prior to trading virtual currency Futures products, please review the NFA Investor Advisory & CFTC Advisory providing more information on these potentially significant risks. Futures trading and options on futures trading are offered by Robinhood Derivatives, LLC (“RHD”), a registered futures commission merchant with the Commodity Futures Trading Commission (CFTC) and Member of National Futures Association (NFA) (NFA ID 0424278).

RO 3924940

Robinhood, 85 Willow Road, Menlo Park, CA 94025.© 2024 Robinhood. All rights reserved.