Traveling with Robinhood
A few things to keep in mind when you use Robinhood while traveling.
You can access your Robinhood account in almost all countries, with the exception of Cuba, Iran, North Korea, Syria, and the Crimea region of Ukraine. In these places, you won’t be able to access your account, and attempted log-ins from within those regions may lead to account restrictions.
Laws and regulations administered by the U.S. Office of Foreign Assets Control (OFAC) restrict services that can be provided by U.S. financial institutions to persons, including U.S. citizens and permanent residents, in specified sanctioned jurisdictions (Cuba, Iran, North Korea, Syria, and Crimea). Please know that when you’re in these locations, you won’t be able to access your account, meaning you won’t be able to place trades or close out your positions. Log-in attempts from these locations may lead to an account restriction, in which case we’ll only be able to unrestrict your account once we can confirm you’re no longer present in a sanctioned jurisdiction.
Contact Robinhood Support immediately by emailing email@example.com or by requesting a call from a live agent within the Robinhood app.
Our team can take steps to protect your account and help prevent further fraudulent or unauthorized activity. Please let our team know your full name and the email address associated with your account so we can freeze your account and investigate as needed.
If your device is lost or stolen while you’re traveling, you can contact us to proactively freeze your account. We can help protect your account if you fear fraud or unauthorized activity may occur.
Be aware that once we restrict permissions to your account, we’ll need information from you once you’d like to unfreeze it. We’ll need at least a photo ID and bank statement to validate your identity, and the process of unfreezing can take a few days. Plan ahead before you travel to make sure that you’ll still have access to this information.